NHTSA Complaint #10392147 — 2000 FORD WINDSTAR

TL* THE CONTACT OWNS A 2000 FORD WINDSTAR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 11V030000 (STRUCTURE: FRAME AND MEMBERS: UNDERBODY SHIELDS) AND TOOK THE VEHICLE TO THE DEALER FOR REPAIRS. THE DEALER INSPECTED THE VEHICLE AND STATED THAT THE SUB FRAME DID NOT EXHIBIT ANY SIGNS OF THE FAILURE LISTED IN THE RECALL. THE VEHICLE WAS RELEASED TO THE CONTACT AND THE CONTACT WAS ADVISED THAT THE VEHICLE WAS SAFE TO DRIVE ALTHOUGH A CRACK WAS DISCOVERED ON A STRESS POINT OF THE FRAME. THE DEALER STATED THAT THE CRACK FOUND ON THE CONTACTS FRAME WAS NOT INCLUDED IN THE RECALL. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS INFORMED THAT THEY WOULD HAVE TO TAKE THE DEALERS WORD AND WOULD NOT PROVIDE ANY FURTHER ASSISTANCE. THE CONTACT WAS CONCERNED WITH THE SAFETY OF DRIVING THE VEHICLE WITH THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 94,540.