NHTSA Complaint #10385048 — 2005 DODGE GRAND CARAVAN

MY DODGE MINI VAN BEGAN TO MAKE A STRANGE NOISE BUT I DID NOT HAVE THE MONEY TO TAKE IT BACK TO THE DEALER AS THEY HAD ALREADY RIPPED ME OFF FOR A PREVIOUS FAILURE OF THE EGR VALVE (AT ABOUT 30,000 MILES). AFTER THAT HUGE BILL I DECIDED TO ASK A FRIEND OF MINE FROM CHURCH WHO IS A CERTIFIED MECHANIC TO LISTEN TO MY DODGE. HE SAID THE POWER STEERING PUMP WAS WEARING OUT AND IT WOULD EVENTUALLY NEED TO BE REPLACED! I COULD NOT BELIEVE THIS AT ONLY 65,000 MILES. I WROTE A LETTER TO THE CHRYSLER CORPORATION AND HAD A CALL FROM ONE OF THEIR REPS. HE REFUSED TO CONSIDER THAT CHRYSLER HAD ANY PROBLEMS WITH THE PRODUCTION OF THE MINI VAN. I WAS SUPPOSED TO CALL MY WARRANTY FOLKS (WARRANTY ALREADY OUT) AS MY POWER STEERING SHOULD NOT HAVE FAILED. HELLO---DOES THIS NOT MEAN THAT CHRYSLER HAS MAJOR RESPONSIBILITY IN THIS?? AS SOON AS I CAN CALL ABOUT MY WARRANTY I WILL CONTACT THE WARRANTY COMPANY. THE BOTTOM LINE IS- CHRYSLER WILL NOT ACCEPT ANY RESPONSIBILITY FOR THE SAFETY OR QUALITY OF THEIR PRODUCTS. I WOULD NOT HAVE ANOTHER CHRYSLER PRODUCT IF THEY WERE BEING GIVEN AWAY FOR FREE. WHEN THEIR VEHICLES ARE MADE UNSAFE TO DRIVE THEY WILL NOT HELP YOU OR ACCEPT RESPONSIBILITY FOR THEIR OWN PRODUCT DEFECTS.