NHTSA Complaint #10383488 — 2000 FORD WINDSTAR

MY 2000 FORD WINDSTAR DID NOT PASS SAFETY RECALL 11S16 THEY CALLED ME TO TELL ME IT WAS GROUNDED. THEN THEY PROCEEDED TO TELL ME I CANNOT RENT A VEHICLE BECAUSE I DON'T HAVE A CREDIT CARD. ALTHOUGH I OFFERED THEM MY DEBIT CARD WHICH THEY SAID WAS NOT GOOD ENOUGH. I LIVE IN N.H. WHERE INSURANCE IS NOT REQUIRED. SO I DO NOT HAVE INSURANCE BUT I AM NOT REQUIRED TO SINCE I'M OVER 21 YEARS OF AGE AND HAVE A GOOD DRIVING RECORD. I ALSO HAVE LIVED AT MY ADDRESS FOR 9 YEARS WITH THE SAME PHONE NUMBER. SO IT COMES DOWN TO MY CAR IS UNSAFE TO DRIVE BUT IF I WANT A CAR TO GET PLACES I NEED TO SINCE, I'M HANDICAPPED ALSO ON A FIXED INCOME. THEY TOLD ME I WOULD HAVE TO SIGN A WAIVER STATING MY CAR WAS UNSAFE TO DRIVE TO GET IT BACK. THEY ARE PUTTING ME IN A SITUATION THAT I HAVE NO OTHER CHOICE BUT TO DRIVE MY CAR. OR OTHERWISE I HAVE NO CAR TO GET ANYWHERE. THEY DID NOT TRY TO WORK WITH ME AT ALL REGARDING MY SAFETY DRIVING FORDS UNSAFE VEHICLE. ALSO I WAS CALLED AT THE END OF THE DAY TO TELL ME ALL THIS WHEN I DROPPED MY CAR OFF AT 7:30 A.M. NOW IT LOOKS LIKE IM NOT GOING TO BE ABLE TO GET TO ANY DOCTOR APPOINTMENTS OR GROCERY STORES ETC. ETC. MY LIFE IS ON HOLD WITH FORD. :( THIS IS A VERY DISTURBING SITUATION THEY HAVE PUT ME IN. ALSO I WOULD LIKE TO ASK WHY THEY ARE SENDING RECALL LETTERS OUT BEFORE THEY EVEN HAVE THE PARTS WHEN THEY AREN'T GOING TO HELP YOU WITH ANOTHER VEHICLE IN THE MEANTIME? JUST TO LET YOU KNOW I WILL SIGN THERE STUPID WAVIER CAUSE THEY HAVE GIVEN ME NO OTHER CHOICE!!! TO MAKE IT PERFECTLY CLEAR NOT BY MY CHOICE. SO I PRAY GOD WILL BE WATCHING OVER ME!! THANK-YOU. *TR