NHTSA Complaint #10363659 — 2004 TOYOTA HIGHLANDER

TL* THE CONTACT OWNS A 2004 TOYOTA HIGHLANDER LIMITED. THE CONTACT WAS DRIVING 45 MPH WHEN THE VEHICLE ABNORMALLY BEGAN TO VEER OFF THE ROAD. THE CONTACT APPLIED THE BRAKES AND THE VEHICLE THEN SUDDENLY SPUN AROUND AND CRASHED INTO A RAVINE. THE VEHICLE ROLLED OVER TWICE. THE CONTACT SUSTAINED INJURIES TO THE NECK AND BACK AND WAS ADMITTED TO THE HOSPITAL FOR TWO DAYS. A POLICE REPORT WAS AVAILABLE. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS TOWED BY THE CONTACTS INSURANCE COMPANY. THE CONTACT STATED THAT PRIOR TO THE CRASH, AN UNKNOWN WARNING LIGHT WAS ILLUMINATED AND THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER MADE REPAIRS TO THE VEHICLE AND THE LIGHT WAS NO LONGER ILLUMINATED. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CRASH. THE FAILURE MILEAGE WAS 73,000. UPDATED 01/14/11*LJ