NHTSA Complaint #10358758 — 2004 FORD EXPLORER STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS

Complaint Details

ODI Number	10358758
Vehicle	2004 FORD EXPLORER
Component	STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
Date of Incident	September 29, 2010
Date Filed	October 1, 2010
Mileage	110,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

2004 EXPLORER WITH 110K MILES - DEVELOPED CRACK IN LIFTGATE PANEL APP DEC 2008. FORD COVERED 80% OF REPAIR COST OF $750 SINCE VEHICLE WAS UNDER 75K MILES, EVEN THOUGH AN OBVIOUS DESIGN FLAW. SEPT 29, 2010 REAR HATCH WINDOW HINGE BREAKS CAUSING DOOR TO FALL ONTO MY HANDS AND LEGS...SORE BUT NOT PERMANENT. TWO CO-WORKERS HAD TO HELP ME RAISE IT UP ENOUGH TO LOCK IT IN PLACE. DEALER REPAIRED FOR $65 PARTS IN $170 LABOR. DANGEROUS AND UNSAFE. *TR

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