NHTSA Complaint #10357192 — 2003 DODGE RAM 3500

THE LIFT/TRANSFER PUMP OF THE FUEL SYSTEM FAILED WHILE DRIVING ON THE FREEWAY. (SEPARATE FROM THE MAIN FUEL PUMP ). AFTER TALKING TO MY MECHANIC AND RESEARCHING ONLINE, I FOUND THAT APPARENTLY THE ORIGINAL SYSTEM WAS SUCH A TERRIBLE DESIGN, AND THE PROBLEM I HAD SO COMMON, THAT DODGE DOESN'T EVEN MAKE A REPLACEMENT PART FOR IT ANYMORE. INSTEAD, THEY SELL YOU A KIT WHICH REQUIRES ABOUT 5-6 HOURS OF LABOR TO TOTALLY RE-DO THE SYSTEM (PLUS $500 PARTS). CUSTOMER SERVICE? FORGET ABOUT IT. IF YOU FINALLY GET THROUGH TO TALKING TO YOUR "CASE MANAGER" ALL YOU'LL HEAR IS: "IT'S NO LONGER COVERED BY THE WARRANTY" THE PROBLEM MANIFESTED ITSELF BY MY TRUCK STALLING OUT IN THE FAST LANE ON THE FREEWAY DURING RUSH HOUR- NOT A LOT OF FUN TRYING TO STEER/BRAKE A 6000+ POUND TRUCK WITH NO POWER STEERING OR BRAKES! HOW COULD THIS NOT BE A SAFETY RECALL ISSUE? *TR