NHTSA Complaint #10350393 — 2004 TOYOTA SIENNA

THE DRIVER'S SIDE SLIDING DOOR ON MY 2004 TOYOTA SIENNA BEGAN TO GET STUCK WHEN IN THE AUTOMATIC POSITION OVER A TWO MONTH PERIOD. THEN WE HAD AN INCIDENT WHERE THE DOOR WOULD NOT CLOSE. WE HAVE TAKEN THE MINIVAN TO A TOYOTA DEALER AND THEY HAVE SAID THE WHOLE MOTOR HAS TO BE REPLACED, WHICH IS $1700 INCLUDING LABOR. I AM NOW AWARE THAT THIS IS A COMMON PROBLEM FOR THAT YEAR'S MODEL, WHICH WOULD IMPLY THAT IT IS NOT JUST NORMAL WEAR AND TEAR, BUT A DEFECTIVE PART OR A DEFECTIVE DESIGN. GIVEN THE COST OF THE REPAIR WE HAVE DECIDED NOT TO HAVE THE PROBLEM FIXED, BUT WILL RATHER USE THE MINIVAN WITH ONLY ONE OPERATIONAL DOOR. *TR