NHTSA Complaint #10327842 — 2002 FORD TAURUS

I HAD TO REPLACE A FRONT PASSENGER SIDE COIL SPRING ON A 2002 FORD TAURUS AFTER IT COLLAPSED WHILE SHE WAS BACKING OUT OF A PARKING LOT. SHE HAD TRAVELED @200 MILES IN THE PREVIOUS TWO DAYS WITH PASSENGERS IN THE CAR WITHOUT INCIDENT AND HAD NO INDICATION THERE WAS ANY PROBLEM WITH THE VEHICLE. AS AN OWNER I THINK WE SHOULD HAVE BEEN NOTIFIED OF ANY POTENTIAL SAFETY HAZARD BY THE MANUFACTURER SO WE COULD HAVE HAD THE VEHICLE INSPECTED AND WORK DONE TO PREVENT THE FAILURE. I WOULD RATHER HAVE THE OPTION TO REPLACE THE SPRINGS BEFORE THE COIL FAILED, AS HAD THIS HAPPENED WHEN SHE WAS TRAVELING IT COULD HAVE BEEN A CATASTROPHIC EVENT. *TR