NHTSA Complaint #10324839 — 2009 LEXUS IS

MAR. 3/4/10 - AS I WAS PULLING INTO A PARKING SPACE, MY 2009 IS250 ACCELERATED AND LUNGED WITH A HIGH PITCHED SCREAMING NOISE. I STEPPED HARD ON THE BRAKES BUT IT WOULDN'T STOP IT. A LARGE PICKUP TRUCK WAS PARKED WITH HIS REAR BUMPER IN FRONT OF ME AND IT STOPPED THE CAR. SHAKEN UP, I DROVE HOME SLOWLY, CALLED LEXUS TO TOW MY CAR IN TO CHECK IT OUT. NEXT DAY LEXUS SAID THEY COULDN'T FIND ANYTHING WRONG. I WAS OFFERED PHONE # OF LEXUS CORP. OFFICE TO FILE MY COMPLAINT. I CALLED AND THEY TOOK MY STATEMENT AND SAID WE'D HEAR FROM THEM. ON 3/25/10, CORP. OFFICE CALLED, SAID TO BRING CAR BACK INTO LEXUS. MY HUSBAND SAID THEIR MECHANICS SAID THEY COULDN'T FIND ANYTHING WRONG. THEY TOLD HIM THAT THEIR CORPORATE MECHANICS WOULD CHECK IT OUT AND TO LEAVE IT THERE OVERNIGHT. WHEN MY HUSBAND TOOK IT IN THE NEXT DAY, LEXUS DIDN'T KNOW ANYTHING ABOUT OUR CONVERSATION WITH THEIR CORP. OFFICE BUT CHECKED OUR CAR IN. NEXT DAY LEXUS CALLED AND SAID TO PICK UP OUR CAR AND THAT THE CORP. OFFICE WOULD LET US KNOW WHAT THEY FOUND - HAVE NOT HEARD FROM THEM SINCE. UPDATED 4/26/10 *CN UPDATED 05/17/10.*JB *TR