NHTSA Complaint #10318286 — 2009 LEXUS IS

3/8/2010 INVOLVING 2009 LEXUS IS 250: AS THE DRIVER OF THE LEXUS IS 250 WAS ENTERING THE GARAGE, SHE WAS APPLYING PRESSURE TO THE BRAKE WHILE THE GARAGE DOOR WAS OPENING. AS THE DRIVER RELEASED THE BRAKE TO MOVE FORWARD INTO THE GARAGE, THE LEXUS IS 250 UNEXPECTEDLY ACCELERATED AND THE VEHICLE SPED FORWARD. THE DRIVER WAS STOPPED FROM GOING THROUGH THE GARAGE BY FORCEFULLY PRESSING ON THE BRAKES AND STOPPED BY THE GARAGE CABINETS. ACCELERATION MARKS WERE PRESENT ON THE ASPHALT APPROXIMATELY 10 FEET BEFORE THE OPENING OF THE GARAGE AND BRAKE MARKS WERE PRESENT INSIDE THE GARAGE. THIS WAS THE FIRST TIME THE UNEXPECTED ACCELERATED OCCURRED AND WE IMMEDIATELY CONTACTED THE DEALER FOR DIRECTION. THE DEALER SUGGESTED THAT WE BRING THE CAR TO THE DEALERSHIP FOR INSPECTION. THE OWNERS WERE NOT COMFORTABLE DRIVING THE VEHICLE TO THE DEALERSHIP DUE TO THE CURRENT INCIDENT OF DEFECTIVE FUNCTIONING. THE DEALER CAME TO PICK UP THE CAR AND THE OWNER FOLLOWED IN A COURTESY VEHICLE BACK TO THE DEALERSHIP. ONCE AT THE DEALERSHIP, THE CUSTOMER SERVICE REPRESENTATIVE NOTIFIED THE OWNER THAT THEY WERE UNABLE TO ACCEPT THE CAR DO TO THE DAMAGE LOCATED IN THE DRIVER SIDE BUMPER WHICH WAS A RESULT OF THE INCIDENT. THE DEALERSHIP HAD POSSESSION OF THE KEYS AND THE VEHICLE. THE OWNER NOTIFIED THE DEALERSHIP THAT HE WAS UNCOMFORTABLE TO DRIVE (OR HAVE) A DRIVER TAKE THE VEHICLE HOME DO THE VEHICLE MALFUNCTION. THE OWNER WAS ADVISED TO CONTACT 1-800-255-3987. THE OWNER REQUESTED TO LEAVE THE VEHICLE AT THE DEALERSHIP TO AVOID ANY OTHER INCIDENTS UNTIL THE MALFUNCTION IS INVESTIGATED. THE LEXUS IS 250 WAS TAKEN TO THE DEALERSHIP APPOX 2 WEEKS AGO FOR MAINTENANCE. THE DRIVER SIDE MAT WAS REMOVED OVER 3 MONTHS BEFORE THE INCIDENT AND NO OTHER REPAIRS HAVE BEEN MADE TO THE CAR. *TR