NHTSA Complaint #10319881 — 2004 DODGE RAM 2500

TL*THE CONTACT OWNS A 2004 DODGE 2500 HD. THE CONTACT WAS DRIVING APPROXIMATELY 5 MPH ON A GRAVEL ROAD SURFACE. A CLANKING NOISE WAS COMING FROM THE FRONT END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER. THE FRONT LOWER AND UPPER BALL JOINTS; AND REAR BRAKES WERE REPLACED. THE FAILURE CONTINUED AFTER THE SERVICE REPAIR. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON A SEPARATE OCCASION FOR THE IDENTICAL FAILURE. THE TECHNICIAN DETECTED THE LOWER AND UPPER BALL JOINTS REPAIR WERE PERFORMED INCORRECTLY, AND SEVERAL REQUIRED PARTS WERE NOT INSTALLED ON THE VEHICLE. THE CONTACT WAS DISPLEASED WITH THE AUTHORIZED DEALER FOR NOT TAKING RESPONSIBLE FOR THE INSUFFICIENT REPAIR. THE VEHICLE WAS REPAIRED AT THE OWNERS EXPENSE. THE FAILURE MILEAGE WAS 217,000. THE VIN WAS NOT AVAILABLE. THE CURRENT MILEAGE WAS 220,000.