NHTSA Complaint #10307140 — 2005 TOYOTA SIENNA

THE DRIVERS SIDE DOOR MAKES A CRACKLING/SCRAPING NOISE AS IF A HINGE OR METAL COMPONENT IS BROKEN. WE HAD RECEIVED A RECALL NOTICE FROM TOYOTA TO COME IN TO HAVE THE PROBLEM REPAIRED, IF THE PROBLEM EXISTED. IT DID NOT EXIST WHEN LETTER WAS RECEIVED - LETTER SAID FILE THIS RECALL INFO IF THE PROBLEM DID NOT EXIST. SO WE FILED IT. THEN LATER THE PROBLEM OCCURRED AND WHEN WE TOOK THE VAN IN FOR REPAIR THE DEALERSHIP SAID TOUGH LUCK, THEY WOULD NOT DO ANYTHING TO FIX IT. BECAUSE THE VEHICLE WAS OUT OF THEIR WARRANTY PERIOD - WE THEN DISCUSSED THE ISSUE WITH THE LOCAL DEALERSHIP AGAIN AND THEY SAID THEY WOULD PAY HALF THE COST TO REPAIR IT (ABOUT 1500 DOLLARS IF WE WOULD PAY THE OTHER HALF, ABOUT 1500 DOLLARS) SINCE THE RECALL NOTICE DID NOT SAY ANYTHING ABOUT THE WARRANTY ISSUE, I THINK THEY SHOULD HONOR THEIR RECALL NOTICE. SINCE IT SEEMED LIKE IT COULD BE A SAFETY ISSUE, IE., WOULD DOOR NOT CLOSE PROPERLY OR FLY OPEN WHEN WE WERE ON THE ROAD, WE ATTEMPTED A FIX WITH A LOCAL WELDER, AND THE WELD DID NOT WORK. I THINK THEY SHOULD HONOR THEIR RECALL NOTICE AND REPAIR THE DOOR AT TOYOTA'S EXPENSE. *TW *TR