NHTSA Complaint #10291115 — 2005 TOYOTA SIENNA

STRUCTURE:FRAME AND MEMBERS issue reported to NHTSA

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Complaint Details

ODI Number	10291115
Vehicle	2005 TOYOTA SIENNA
Component	STRUCTURE:FRAME AND MEMBERS
Date of Incident	September 1, 2009
Date Filed	November 5, 2009
Mileage	50,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VT

Consumer Description

BOUGHT A NEW TOYOTA SIENNA FROM ALDERMAN'S IN RUTLAND VT. IT IS A 2005 MODEL. EGGRESS TO THE BACK TWO ROWS OF SEATS IS BY MEANS OF TWO LARGE ELECTRONICALLY CONTROLLED DOORS. ONE CAN NOT BE OPENED AT ALL AND HAS TO BE REPLACED. DEALER SAYS THIS IS A PROBLEM THAT THEY HAVE ENCOUNTERED BEFORE. THE OTHER HE MANAGED TO GET OPERABLE BUT MY WIFE HAS TROUBLE GETTING THE DOOR SHUT AS IT IS VERY STIFF. IT IS VERY DANGEROUS TO HAVE A MULTI PASSENGER VEHICLE THAT MOST PASSENGERS MAY NOT BE ABLE TO GET OUT OF IN AN EMERGENCY. THIS IS A SERIOUS DESIGN FLAW AND THERE SHOULD BE A RECALL ON GIVEN THAT IT IS A FREQUENT KNOWN PROBLEM WITH A HIGH POTENTIAL OF BEING DANGEROUS.L. IT HAS BEEN A MONTH NOW SINCE THE DEALER SAID HE WOULD ORDER THE PARTS, I HAVE HEARD NOTHINGPARTS AND CALL ME WHEN THEY COME IN. HE HAS NOT CALLED. *TR

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