NHTSA Complaint #10292719 — 2001 DODGE RAM QUAD CAB ELECTRICAL SYSTEM

Complaint Details

ODI Number	10292719
Vehicle	2001 DODGE RAM QUAD CAB
Component	ELECTRICAL SYSTEM
Date of Incident	August 5, 2003
Date Filed	November 18, 2009
Mileage	17,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

2001 DODGE RAM 1500 PICKUP HAS CRACKED DASHBOARD. STARTED ABOUT 2 YEARS AFTER I BOUGHT THE TRUCK NEW. STILL HAS NEW CRACKS DEVELOPING. SOME CRACKS EXTEND INTO PASSENGER AIRBAG COMPARTMENT AND INTO DRIVER'S INSTRUMENT PANEL. INSTALLED CARPETED DASHBOARD COVER TO HELP PREVENT THE CRACKS FROM PROGRESSING BUT THEY STILL REMAIN TO INCREASE IN SIZE. APPEARS THAT WHENEVER THE A/C OR HEATER IS USED THE CRACKS EXTEND AND CAN BE HEARD AUDIBLE. THE RAPID CHANGE IN INTERIOR TEMPERATURE WHEN USING THE A/C OR HEATER CAN CAUSE THE CRACKS TO QUICKLY EXTEND. HAVE TO SLOWLY INCREASE TEMPERATURE TO REDUCE THE FAILURE RATE. HAVE TRIED EVERYTHING TO PREVENT THE CRACKS BUT NOTHING HELPS. CONCERNED NOW ABOUT THE AIRBAG COMPARTMENT BEING COMPRISED AND LEADING TO PREMATURE AIRBAG DEPLOYMENT. THE DASHBOARD APPEARS TO VERY BRITTLE AND EVERY PRECAUTION IS USED NOT TO PLACE ANY WEIGHT ON DASHBOARD. OVER THE YEARS, SEVERAL CRACKS HAVE APPEARED AND DASHBOARD IS DEVELOPING NEW ONES. SOME CRACKS NOW EXTEND INTO THE DASHBOARD TRIM THAT ATTACH TO THE MAIN DASHBOARD. DODGE IS AWARE OF THE PROBLEM BUT REFUSE TO DO ANYTHING ABOUT IT. COST IS VERY EXPENSIVE TO REPLACE. AT THIS TIME, PASSENGER AIRBAG IS TURNED OFF AS A DODGE MECHANIC ADVISED ME TO DO SINCE THE AIRBAG MIGHT ACCIDENTALLY DEPLOY DUE TO A MAJOR CRACK INTO AIRBAG COMPARTMENT. *TR

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