NHTSA Complaint #10607989 — 2001 DODGE RAM QUAD CAB

BOUGHT A 2001 DODGE QUAD CAB SPORT 4X4 IN 2003. THE DASH HAD A SMALL CRACK ON THE DRIVERS SIDE AT TIME OF PURCHASE. THE CRACK SPREAD RAPIDLY TO ALL AREAS OF THE DASHBOARD. I USED PROTECTANTS, ADHESIVES AND DASHBOARD SHADES AND A DASH PAD TO PREVENT FURTHER SPREAD TO NO AVAIL. DURING ONE EVENING TRIP,I HIT A BUMP IN THE ROAD AND THE ENTIRE DASH CAVED IN CAUSING THE INSTRUMENT CLUSTER TO LOSE LIGHTING. I HAD TO COLLECT ALL THE EXTREMELY SHARP SHARDS OF PLASTIC OUT OF THE DASHBOARD RECESS TO LOOK FOR THE PROBLEM. IT WAS DURING THIS INCIDENT THAT A EXTREMELY SHARP PIECE OF PLASTIC CUT DEEP INTO MY RIGHT HAND. I SHOULD HAVE GOTTEN STITCHES, BUT USED GAUZE AND WRAP UNTIL HEALED. WHAT WOULD HAVE HAPPENED IF THE AIRBAG WAS DEPLOYED WITH LOOSE PLASTIC PARTS FLYING ALL OVER THE PLACE? SURVIVE THE CRASH AND THEN DIE FROM MASSIVE LACERATIONS FROM BROKEN DASH PIECES? I CONTACTED MULTIPLE LOCAL DODGE DEALERS AND WAS TOLD THAT THEY KNEW AND CORPORATE KNEW OF THE PROBLEM, BUT THEY WOULD NOT REPLACE IT BECAUSE DODGE CORPORATE WOULD NOT AUTHORIZE OR PAY FOR THE OBVIOUS MANUFACTURING DEFECT. I PROBABLY WILL NEVER BUY A DODGE AGAIN. DODGE KNEW THIS WAS A BIG PROBLEM, BUT DID AND STILL DOES NOT CARE. ALMOST EVERY DODGE I'VE SEEN WITHIN THE 2000-2003 YEARS HAS THIS BLARING PROBLEM. SOME HAVE REPLACED THE DASH WITH AFTERMARKET PARTS OR JUST TRY TO COVER IT UP WITH DASH PADS OR MATS. DOES THE NHTSA CARE? HAS THIS MASSIVE ISSUE EVEN LOOKED INTO? *TR