NHTSA Complaint #10291530 — 2003 MERCURY SABLE

EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH issue reported to NHTSA

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Complaint Details

ODI Number	10291530
Vehicle	2003 MERCURY SABLE
Component	EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
Date of Incident	November 8, 2009
Date Filed	November 9, 2009
Mileage	80,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

I HAVE A 2003 MERCURY SABLE WITH A FAILED BRAKE LIGHT SWITCH THAT FORD ACKNOWLEDGED AND RELEASED A RECALL FOR (NHTSA CAMPAIGN ID NUMBER: 04V106000, NHTSA ACTION NUMBER: RQ03008) HOWEVER, WHEN I CALLED FORD CUSTOMER CARE THEY DECLINED TO ASSIST IN THE MATTER UNTIL I URGED THEM THAT THEY NEEDED TO REPAIR THE ISSUE AT NO COST TO ME. AFTER A LONG DISCUSSION THEY SAID THEY WOULD PAY FOR THE REPAIRS, BUT ONLY AFTER I PAID A DIAGNOSTIC SERVICE FEE TO RULE OUT ANY OTHER CAUSE FOR THE FAILURE. AS IT IS NOW THE CAR IS VERY DIFFICULT TO GET OUT OF PARK, AND WHEN IT IS THE BRAKE LIGHTS ARE INTERMITTENT AT BEST. I DO NOT WANT THIS TO RESULT IN AN ACCIDENT OR INJURY AS A RESULT OF FORD'S NEGLECT TO RESOLVE THIS ISSUE. IS THERE ANYTHING THE NHTSA ODI CAN DO TO HELP ME RESOLVE THIS ISSUE AS QUICKLY AS POSSIBLE? *TR THANK YOU, SCOTT RITTER

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