NHTSA Complaint #10283917 — 2007 MAZDA CX-7

ENGINE AND ENGINE COOLING:COOLING SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 10283917
Vehicle 2007 MAZDA CX-7
Component ENGINE AND ENGINE COOLING:COOLING SYSTEM
Date of Incident
Date Filed
Mileage 27,979 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AE

Consumer Description

I WAS DRIVING HOME ON THURSDAY, 3 SEP 2009 WHEN I HEARD THIS HORRID SOUND COMING FROM UNDER THE HOOD OF MY CAR. I NOTICED SMOKE COMING FROM UNDER THE HOOD AND, FORTUNATELY, I WAS CLOSE TO MY DRIVEWAY SO I WAS ABLE TO PARK AND TURN THE CAR OFF. AT FIRST, I COULDN'T FIGURE OUT THE EXACT LOCATION OF WHERE THE SMOKE WAS COMING FROM BUT THE SMELL OF BURNING RUBBER FORCED ME TO LEAVE IT ALONE AND LET IT SIT OVER NIGHT. THE NEXT MORNING, WHEN I STARTED THE CAR, I NOTICED THAT THERE WAS A REALLY HOT PART ON MY CAR ... I'M NOT MECHANICALLY INCLINED BUT, I KNEW THAT THE METAL PART TURNING A BRIGHT SHADE OF ORANGE IS NOT A GOOD THING. I HAVE A MECHANIC FOR A NEIGHBOR AND I ASKED HIM TO LOOK AT MY CAR. HE IMMEDIATELY ASKED ME IF MY A/C WAS ON (IT WAS ON 1). ONCE I TURNED IT OFF, THE SOUND AND SMOKE WENT AWAY BUT HE TOLD ME THAT THE A/C COMPRESSOR IS SHOT. BEING THAT MY CAR IS ONLY 2 YEARS AND HAS ONLY 29797 MILES ON IT, I CALLED MAZDA (USA) TO SEE IF I COULD TAKE MY CAR TO THE MAZDA DEALERSHIP HERE IN LANDSTUHL, GERMANY AND HAVE IT FIXED - AS IT IS STILL UNDER WARRANTY. SIMPLE ANSWER- NO. I HAVE READ NUMEROUS STORIES ON THE INTERNET ABOUT OTHER 2007 CX-7 OWNERS HAVING THE SAME PROBLEM (AND HOW THE 2008 CX-7'S A/C COMPRESSOR WAS UPDATED, THUS DOES NOT HAVE THE SAME ISSUE), SO MAZDA IS AWARE OF THE PROBLEM, THEY'VE JUST CHOSEN TO REMAIN MUM ABOUT IT. NOW I AM IN A QUANDRY AS TO HOW TO GO ABOUT REPAIRING THIS CAR. I AM IN A DILEMMA OF HAVING TO REPAIR THE CAR BUT AT WHAT EXPENSE? IF I DO IT MYSELF, ANY CHANCE OF HAVING MAZDA STAND BY THE PART IS THROWN INTO QUESTION WHEN I DO RETURN BACK TO THE U.S. IN 2011. *TR

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