NHTSA Complaint #10421047 — 2007 MAZDA CX-7

MY WIFE AND I HAVE A 2007 MAZDA CX 7 WITH 68000 MILES ON IT. ON AUGUST 13TH MY WIFE WAS DRIVING WITH MY 9 MONTH OLD DAUGHTER AND NOTED A FUNNY SOUND WITH LOSS OF AIR CONDITIONING OR CHANGE OF QUALITY OF AIR CONDITIONING. SHE REPORTED SMOKE AND NOISE THAT FOLLOWED. LUCKILY SHE WAS ON A BACK ROAD AND CLOSE TO HER DESTINATION AND WAS ABLE TO ARRIVE AT THE DESTINATION WITHOUT HAVING TO DRIVE FAR. SHE PHONED ME AND GAVE ME THE NEWS AND I IMMEDIATELY KNEW IT WAS THE AIR CONDITIONING COMPRESSOR. THIS IS DUE TO RESEARCH I HAVE DONE THAT THE MAZDA CX 7 FROM 2007 IS NOTORIOUS FOR THE AIR CONDITIONING COMPRESSOR SEIZING UP. LUCKILY MY WIFE WAS AWARE OF THIS ISSUE AND PARKED THE CAR AND HAD IT TOWED TO A LOCAL MECHANIC TO BE REPAIRED. IN THE MEANTIME, I HAD EMAILED MAZDA AND REPORTED THE ISSUE, THE PART HAD THE WARRANTY EXTENDED TO 60000 MILES, SO I WAS ALREADY IRRITATED TO KNOW THAT THIS HAPPENED 8000 MILES OUTSIDE OF WARRANTY ON A PART MAZDA ALREADY KNEW WAS DEFECTIVE. THEY HAVE YET TO RESPOND TO MY EMAIL AND THAT WAS ALREADY MORE THAN A WEEK AGO. THE CAR IS REPAIRED NOW AND NOT BY A MAZDA DEALERSHIP AS I REFUSE TO GIVE THEM ANYMORE OF MY MONEY. I AM VERY DISPLEASED WITH THE LACK OF CUSTOMER SERVICE AND LACK OF OWNERSHIP BY THIS COMPANY OVER AN ISSUE WITH THIS PART THEY CLEARLY KNOW EXISTS. THIS PART IS CLEARLY DEFECTIVE AND DANGEROUS AND SHOULD HAVE BEEN RECALLED AND REPLACED. I THINK IT IS RIDICULOUS THAT THEY EXTENDED A WARRANTY, BUT WILL NOT JUST REPLACE A DEFECTIVE PART THEY PRODUCED THAT COULD CAUSE PERSONAL HARM AND DANGER TO NOT ONLY THE OWNERS OF THIS CAR, BUT OTHER PEOPLE ON THE ROAD AROUND IT. *TR