NHTSA Complaint #10278425 — 2002 MERCEDES BENZ CL CLASS

STRUCTURE:BODY:ROOF AND PILLARS issue reported to NHTSA

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Complaint Details

ODI Number	10278425
Vehicle	2002 MERCEDES BENZ CL CLASS
Component	STRUCTURE:BODY:ROOF AND PILLARS
Date of Incident	February 9, 2008
Date Filed	July 27, 2009
Mileage	30,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	MA

Consumer Description

TL*THE CONTACT OWNS A 2002 MERCEDES BENZ CLK430. WHILE THE CONTACT WAS ATTEMPTING TO OPEN THE CONVERTIBLE ROOF, SHE NOTICED THAT THE ROLL BARS WERE STUCK IN PLACE. AS A RESULT, THE CONVERTIBLE TOP COULD NOT OPEN COMPLETELY. THE CURRENT MILEAGE WAS 42,000 AND FAILURE MILEAGE WAS 30,000. UPDATED 8/27/09 *CN THE CONSUMER STATED WHILE DRIVING, THERE WAS A NOISE AND THEN THE REAR HEADREST POPPED UP. THE CONSUMER WAS NOT ABLE TO BRING THE HEADREST DOWN AND THEN HE/SHE NOTICED CONVERTIBLE TOP WOULD NOT GO DOWN. THE CONSUMER TO THE VEHICLE FOR A DIAGNOSIS AND THE MECHANIC STATED THE ROLL BAR AND MECHANICS WERE BROKEN. ALSO THE FRONT WHEEL WAS LOOSE. THE DEALER STATED THERE WAS PLAY FROM SIDE TO SIDE. UPDATED 09/09/09*JB

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