2002 MERCEDES BENZ CL CLASS — Problems, Recalls & Safety Data
N/A
Safety Rating
25
Owner Complaints
2
Recalls
0
Service Bulletins
0
Investigations
Overview of the 2002 MERCEDES BENZ CL CLASS
The 2002 MERCEDES BENZ CL CLASS has received a total of 25 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 3 recall campaigns affecting this vehicle, covering issues with ENGINE AND ENGINE COOLING, SUSPENSION, INTERIOR LIGHTING. The most commonly reported problems involve the Suspension (6 complaints), Engine And Engine Cooling (4 complaints), and Electrical System (2 complaints).
Recalls for the 2002 MERCEDES BENZ CL CLASS
NHTSA has recorded 3 recalls for the 2002 MERCEDES BENZ CL CLASS, potentially affecting up to 76,759 vehicles.
Recall 07V263000 — ENGINE AND ENGINE COOLING
| 19,924 vehicles affected
Defect: ON CERTAIN VEHICLES, CORROSION MAY OCCUR IN THE INNER STEEL PORTIONS OF THE ACTIVE BODY CONTROL'S (ABC) HIGH PRESSURE DISTRIBUTION HOSE DUE TO EXTENSIVE EXPOSURE TO HUMIDITY CAUSING DETERIORATION OF THE HOSE.
Consequence: THIS MAY RESULT IN ABC HYDRAULIC FLUID LEAKAGE NEAR THE CATALYTIC CONVERTER. LEAKING FLUID MAY COME IN CONTACT WITH HOT ENGINE COMPONENTS AND LEAD TO A POSSIBLE FIRE.
Remedy: DEALERS WILL INSTALL NEW CORROSION RESISTANT ABC HIGH PRESSURE DISTRIBUTION HOSE. THE RECALL BEGAN ON JULY 2, 2007. OWNERS MAY CONTACT MERCEDES-BENZ AT 1-800-367-6372.
View full details →Recall 07V263000 — SUSPENSION
| 19,924 vehicles affected
Defect: ON CERTAIN VEHICLES, CORROSION MAY OCCUR IN THE INNER STEEL PORTIONS OF THE ACTIVE BODY CONTROL'S (ABC) HIGH PRESSURE DISTRIBUTION HOSE DUE TO EXTENSIVE EXPOSURE TO HUMIDITY CAUSING DETERIORATION OF THE HOSE.
Consequence: THIS MAY RESULT IN ABC HYDRAULIC FLUID LEAKAGE NEAR THE CATALYTIC CONVERTER. LEAKING FLUID MAY COME IN CONTACT WITH HOT ENGINE COMPONENTS AND LEAD TO A POSSIBLE FIRE.
Remedy: DEALERS WILL INSTALL NEW CORROSION RESISTANT ABC HIGH PRESSURE DISTRIBUTION HOSE. THE RECALL BEGAN ON JULY 2, 2007. OWNERS MAY CONTACT MERCEDES-BENZ AT 1-800-367-6372.
View full details →Recall 06V028000 — INTERIOR LIGHTING
| 36,911 vehicles affected
Defect: ON CERTAIN VEHICLES, THE INSTRUMENT CLUSTER IS EXPERIENCING ELECTRICAL MALFUNCTIONS. THE INSTRUMENT CLUSTER CONTAINS GAUGES AND INDICATORS THAT MUST BE ILLUMINATED WHENEVER THE VEHICLE IS IN OPERATION.
Consequence: DUE TO INADEQUATE ILLUMINATION, THE DRIVER WILL BE UNABLE TO READ THE GAUGES AND INDICATORS, SUCH AS THE SPEEDOMETER, WHICH COULD INCREASE THE RISK OF A CRASH.
Remedy: DEALERS WILL REPLACE THE INSTRUMENT CLUSTER MODULES. THE RECALL WILL BE CONDUCTED IN PHASES. PHASE I WAS MAILED OUT TO APPROXIMATELY 7,500 OWNERS ON SEPTEMBER 29, 2006. PHASE II AND PHASE III IS SCHEDULED FOR DECEMBER 2006. OWNERS MAY CONTACT...
View full details →Owner Complaints for the 2002 MERCEDES BENZ CL CLASS
25 complaints have been filed with NHTSA for the 2002 MERCEDES BENZ CL CLASS. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Suspension | 6 | 0 | 0 | 0 | 0 |
| Engine And Engine Cooling | 4 | 0 | 2 | 0 | 0 |
| Electrical System | 2 | 0 | 0 | 0 | 0 |
| Electrical System Instrument Clusterpanel | 2 | 0 | 0 | 0 | 0 |
| Interior Lighting | 2 | 0 | 0 | 0 | 0 |
| Air Bagssidewindow | 1 | 1 | 0 | 0 | 0 |
| Engine And Engine Coolingenginegasoline | 1 | 0 | 0 | 0 | 0 |
| Service Brakes Hydraulic | 1 | 0 | 0 | 0 | 0 |
| Service Brakes Hydraulicfoundation Componentsdiscrotor | 1 | 0 | 0 | 0 | 0 |
| Structurebodyroof And Pillars | 1 | 0 | 0 | 0 | 0 |
| Suspensionfrontcontrol Arm | 1 | 0 | 0 | 0 | 0 |
| Tires | 1 | 0 | 0 | 0 | 0 |
| Visibilityrearview Mirrorsdevicesexterior | 1 | 0 | 0 | 0 | 0 |
| Wheels | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
TL* THE CONTACT OWNS A 2002 MERCEDES BENZ CL500. THE CONTACT WAS DRIVING 45 MPH WHEN ABNORMAL SMOKE WAS EMITTED FROM THE EXHAUST. THE ABC SENSOR WARNING LIGHT WAS ALSO ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO INSPECTED THE VEHICLE AND DISCOVERED ABC HYDRAULIC FLUID LEAKING NEAR THE CATALYTIC CONVERTER. THE DEALER WAS NOTIFIED WHO ADVISED THAT THEY HAD REPAIRED THE VEHICLE JUNE 07, 2007 UNDER NHTSA CAMPAIGN ID NUMBER: 07V263000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS ALSO CONTACTED WHO STATED THAT THEY WOULD NOT TAKE ANY LIABILITY FOR THE RECENT FAILURE. THE FAILURE MILEAGE WAS 84,000.
TL* THE CONTACT OWNS A 2002 MERCEDES BENZ CL500. THE CONTACT STATED THAT THERE WAS A RUBBER SEAL THAT WAS HELD BETWEEN THE MIRRORS ON BOTH SIDES OF THE DOOR THAT WAS SEPARATING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THEY COULD NOT REPLACE THE RUBBER ONLY, BUT WOULD HAVE TO REPLACE THE ENTIRE MIRROR ATTACHMENT AT A COST OF $1,000 EACH. THERE WERE NO RECALLS FOR THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 80,000. THE VIN WAS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2002 MERCEDES BENZ CL500. THE CONTACT STATED THAT THE INSTRUMENT CLUSTER WOULD NOT ILLUMINATE. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHERE THE CONTACT WAS ADVISED THAT THE INSTRUMENT CLUSTER MODULE WOULD NEED REPLACING OR WOULD NEED TO BE REBUILT. THE MECHANIC ADVISED THE CONTACT OF A POSSIBLE RECALL ON THE VEHICLE (NHTSA CAMPAIGN ID NUMBER: 06V028000 -INTERIOR LIGHTING). THE MANUFACTURER ADVISED THAT THE CONTACT'S VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000 AND THE CURRENT MILEAGE WAS 110,600.
EXTENSIVE ELECTRICAL PROBLEMS IN 2002 CL500 MERCEDES BENZ. VEHICLE SEATS MOVE ON THEIR OWN WHILE VEHICLE IN MOTION. WINDOWS GO UP AND DOWN ON THEIR OWN; LOCK IN WHATEVER POSITION IT CHOSE; HYDRAULICS IN THIS VEHICLE GO UP AND DOWN AT WILL. VEHICLE WILL LEAN ON ONE SIDE, THEN DROP TO WHERE IT IS UNDRIVEABLE, THEN RAISE ON THE OPPOSITE SIDE. THE KEY HAS DECODED ITSELF AND WOULD NOT START THE VEHICLE. IT HAS BEEN REPLACED AND THE NEW KEY HAD TO BE RECODED AS IT STARTED THE CAR AND THEN WOULD NOT START THE CAR. BATTERY HAS BEEN REPLACED MORE THAN ONCE AND THE CAR STILL STARTS FINE ONE DAY AND NOT AT ALL THE NEXT AND THEN WILL BE FINE ON THE THIRD DAY. I CAN GO ON AND ON. WE HAVE ONLY OWNED THIS VEHICLE FOR 2 YEARS AND HAVE SPENT IN EXCESS OF $10,000 IN REPAIRS THAT DO NOT REPAIR THIS VEHICLE. I STILL HAVE A VERY LARGE BALANCE ON THIS NIGHTMARE OF A "VEHICLE" BUT DON'T HAVE ANYTHING TO DRIVE. IT IS PRESENTLY BEING REPAIRED FOR A WINDOW ISSUE. IT SIMPLY WOULD NOT GO UP. WHEN IT DID GO UP THE WINDOW BROKE. GLASS HAS BEEN REPLACED, REGULATOR REPLACED, MOTOR REPLACED AND NOW I AM BEING TOLD IT IS THE CONTROL MODULE. $1200.00 LATER I STILL HAVE AN OPEN WINDOW AND STILL TRYING TO FIGURE OUT THE PROBLEM. PRESENTLY THE DASHBOARD MIDDLE CONSOLE SERVE NO PURPOSE OTHER THAN DECORATION SINCE THE LIGHTS GO ON AND OFF AT WILL ALSO. THE VEHICLE EXTERIOR LIGHTS (HEADLIGHTS, PARKING LIGHTS, TURNING SIGNALS) WORK WHEN THEY CHOOSE TO AND WE HAVE REPLACED BULBS EXCESSIVELY JUST TO FIND THAT THERE WAS NEVER ANYTHING WRONG WITH THE BULBS. THE ELECTRICAL SYSTEM IN THIS CAR IS A NIGHTMARE. THESE ISSUES HAVE BEEN ONGOING SINCE WE PURCHASED THIS CAR. IT HAD ONLY 27,000 MILES AT THE TIME OF PURCHASE HOWEVER BECAUSE IT WAS A 2002, IT HAD NO MANUFACTURERS WARRANTY. WE PURCHASED SEPARATE WARRANTY WHICH COVERED PRACTICALLY NONE OF THE ISSUES MENTIONED BECAUSE THEY WERE ALL "ELECTRICAL". THIS VEHICLE HAS A CLASS ACTION LAWSUIT PENDING ON THE REED VALVE. PROBABLY ANOTHER ISSUE. *TR
2002 MERCEDES BENZ CL500 THE RIGHT FRONT OF THE VEHICLE BEGAN TO SAG & THE INSTRUMENT PANEL ILLUMINATION CLUSTER SUDDENLY WENT COMPLETELY DARK WITHOUT ANY WARNING WHATSOEVER. THIS HAS BEEN OCCURRING INTERMITTENTLY, THE DEALERSHIP ALWAYS CHARGES US EACH OCCURRENCE TO "FIX IT.". NOW I FIND BOTH PROBLEMS ARE IN SAFETY CAMPAIGN NUMBERS 04V228000 AND 06V028000 THESE ARE RECALLS. WHAT CAN I DO TO GET THESE PROBLEMS FIXED CORRECTLY THIS TIME WITHOUT THE DEALERSHIP TRYING TO USE US AS A CASH HORSE & GETTING RIPPED OFF AS IT IS HAPPENING AGAIN. THE PANEL IS COMPLETELY DARK & WE CANNOT SEE ANY GAUGES OR INDICATORS. THANK YOU FOR YOUR KIND ASSISTANCE. *TR
Safety Rating for the 2002 MERCEDES BENZ CL CLASS
NHTSA has not yet tested the 2002 MERCEDES BENZ CL CLASS in its New Car Assessment Program.
Technical Service Bulletins for the 2002 MERCEDES BENZ CL CLASS
No technical service bulletins have been reported for this vehicle.
NHTSA Investigations for the 2002 MERCEDES BENZ CL CLASS
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the MERCEDES BENZ CL CLASS
- 2000 MERCEDES BENZ CL CLASS — 1 complaint
- 2001 MERCEDES BENZ CL CLASS — 4 complaints
- 2002 MERCEDES BENZ CL CLASS (current)
- 2003 MERCEDES BENZ CL CLASS — 12 complaints
- 2004 MERCEDES BENZ CL CLASS — 10 complaints
- 2005 MERCEDES BENZ CL CLASS — 0 complaints
Other MERCEDES BENZ Models
- MERCEDES BENZ C300 — 4,886 total complaints
- MERCEDES BENZ E350 — 2,649 total complaints
- MERCEDES BENZ E320 — 1,515 total complaints
- MERCEDES BENZ ML350 — 1,236 total complaints
- MERCEDES BENZ ML320 — 1,087 total complaints
- MERCEDES BENZ GLK350 — 1,031 total complaints
- MERCEDES BENZ C250 — 898 total complaints
- MERCEDES BENZ C230 — 879 total complaints