NHTSA Complaint #10276223 — 2004 CADILLAC DEVILLE

1. THERE IS NO WARNING THE CAR JUST SLOW DOWN AT ANY SPEED AND TURN THE STEERING WHEEL. 2. IT HAPPEN ALL DAY LONG AND OTHER DAYS NO PROBLEM. 3. I HAVE TAKEN THE CAR TO ONE DEALERSHIP FOR REPAIRS AT LEAST 3 TIMES AND ONCE IN VA. EACH TIME THEY EITHER DID NOTHING OR THEY GUEST AT IT BECAUSE THEY COULD NOT FIGURE IT OUT. NOW THEY REFUSE TO WORK ON IT UNTIL IT TOTALLY BREAKS DOWN. HOWEVER, THE EMPLOYEE OF THE DEALERSHIPS HAVE CHARGED MY WARRANTY COMPANY AT LEAST 5,000 AND THE WARRANTY COMPANY DOES NOT WANT TO PAY ANY MORE MONEY FOR GUESSING. THEREFORE THE DEALERSHIP IS ASKING ME TO PAY 94.00 AN HOUR SO THEY CAN GUESS SOME MORE. LASTLY, I WAS TOLD WHEN LEAVING THE DEALERSHIP THAT I DECLINED FURTHER DIAGNOSIS WHICH IS NOT TRUE. HE ALSO TOLD ME THAT IT LOOKS LIKE A POSSIBLE MAJOR ELECTRICAL PROBLEM AND IF THAT'S THE CASE THEY ARE WAITING FOR A MAJOR CAR FIRE BEFORE THEY TRY TO CORRECT THE PROBLEM. IN THAT CASE IT COULD BE TO LATE FOR ME, MY GIRLFRIEND AND HER CHILDREN. ONE OR ALL OF US COULD BE KILLED IN A ELECTRICAL FIRE. I HAVE HAD THIS PROBLEM EVERY SINCE I BOUGHT THIS CAR 04/27/2007, AND THE LAST INCIDENT WAS 07/07/2009. *TR UPDATED 01/13/10. *JB