NHTSA Complaint #10275848 — 2009 FORD FUSION

2009 FORD FUSION FRONT END PULL OR DRIFT. I HAVE A FUSION THAT WILL LITERALLY RUN OFF THE ROAD WHEN HANDS ARE NOT CORRECTING THE STEERING. WHILE EVERYONE KNOWS IT IS UNSAFE TO DRIVE WITH NO HANDS ON THE WHEEL, WE ALL DO IT FROM TIME TO TIME AND IN MOST CARS THIS IS NOT A CONCERN SINCE THE CAR WILL GO STRAIGHT OVER A CONSIDERABLE DISTANCE. THIS CAR HOWEVER WILL RUN OFF THE ROAD IN A MATTER OF SECONDS AND IS A CONSIDERABLE SAFETY HAZARD. FORD'S RESPONSE TO THE PROBLEM IS TO INSTRUCT THEIR DEALERS THROUGH AN INTERNAL MEMO, NOT TO "ATTEMPT A REPAIR FOR THIS PROBLEM." THIS IS UNACCEPTABLE FOR A COMPANY THAT IS TOUTING THEIR CARS TO BE VASTLY IMPROVED OVER TOYOTA AND HONDA. AT LEAST THEIR CARS GO STRAIGHT DOWN THE ROAD WITH LITTLE EFFORT HAVING TO BE GIVEN BY THE DRIVER. I HAVE DRIVEN TWO OF THESE CARS (ONE OF WHICH I OWN) AND BOTH DO THE SAME THING. THIS NEEDS TO BE INVESTIGATED AND A REPAIR FOUND. *TR