NHTSA Complaint #10273623 — 2002 FORD EXPLORER AIR BAGS:SIDE/WINDOW

Complaint Details

ODI Number	10273623
Vehicle	2002 FORD EXPLORER
Component	AIR BAGS:SIDE/WINDOW
Date of Incident	April 6, 2009
Date Filed	June 12, 2009
Mileage	120,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NH

Consumer Description

TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING LESS THAN 35 MPH, BOTH THE DRIVER'S AND PASSENGER SIDE WINDOW AIR BAGS DEPLOYED WITHOUT WARNING. THE VEHICLE BECAME ENGULFED WITH CHEMICALS AND MADE A VERY LOUD SOUND THAT SHOCKED THE DRIVER. THERE WERE NO INJURIES. THERE WERE NO WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL PRIOR TO THE DEPLOYMENT. THE VEHICLE WAS TAKEN TO THE DEALER AND IT WAS REQUESTED THAT THE COMPUTER BE REMOVED FROM THE VEHICLE. FORD COULD NOT OFFER A SOLUTION NOR GUARANTEE THAT THE FAILURE WOULD NOT RECUR. THE CURRENT AND FAILURE MILEAGES WERE LESS THAN 120,000.

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