NHTSA Complaint #10152410 — 2002 FORD EXPLORER

PASSENGER SIDE CURTAIN AIRBAG DEPLOYED UPON CLOSING REAR DOOR OF VEHICLE. VEHICLE WAS NOT IN MOTION, NOR WAS IT PARKED NEAR ANOTHER VEHICLE. DEALERSHIP RAN DIAGNOSTIC, COMPUTER CODE INDICATED VEHICLE HAD BEEN IN AN ACCIDENT. MANUFACTURER INITIALLY DECLINED REPAIR VIA CONVERSATION WITH MECHANIC, AFTER I PURSUED CLAIM, WAS TOLD BY DEALERSHIP THAT VEHICLE WOULD BE REPAIRED AND I WOULD HAVE AN EXPENSE TO DO SO OF $300. I CONTACTED SVC MANAGER FOR EXPLANATION OF $300, TOLD CONSUMER ALWAYS SHARES IN EXPENSE OF REPAIR FOR OUT OF WARRANTY ITEMS. CONTACTED MANUFACTURER AGAIN, ASKED FOR REVIEW AS NHTSA WEBSITE STATES SAFETY ISSUES SHOULD BE ADDRESSED AT NO EXPENSE TO VEHICLE OWNER. YET TO BE RESOLVED. *NM