NHTSA Complaint #10267153 — 2002 FORD TAURUS

MY WIFE DRIVES A 2002 TAURUS SES. IN DECEMBER THE FRONT COIL SPRING BROKE. THANKFULLY, IT WAS PARKED AND DID NOT CAUSE THE TIRE TO BLOW OUT WHILE DRIVING. YESTERDAY A REAR COIL SPRING BROKE CAUSING DAMAGE TO THE TIRE BUT THE TIRE DID NOT BLOW OUT. I UNDERSTAND THERE WAS A RECALL (ID#14649) THROUGH THE MODEL YEAR 2001 TAURUS BUT NOT INCLUDING 2002. I HAVE HAD TWO SPRINGS FAIL AND I'M CONCERNED THAT THE SCOPE OF RECALL #14649 WAS TOO LIMITED IN SCOPE. THERE MAY BE A VERY SERIOUS SAFETY ISSUE THE MODEL YEAR 2002. I HAVE NOTIFIED FORD MOTOR COMPANY ABOUT THE POTENTIAL SAFETY ISSUE AND HAVE ASKED FOR REIMBURSEMENT. INITIALLY THEY SAID NO, BUT I HAVE ASKED FOR A CALL BACK FROM THE CUSTOMER SERVICE SUPERVISOR. I HAVE THE BROKEN COIL SPRINGS IF A METALLURGICAL CHECK MAKES SENSE. I CAN ALSO SEND PICTURES. *TR