NHTSA Complaint #10266804 — 2002 FORD EXPLORER POWER TRAIN

Complaint Details

ODI Number	10266804
Vehicle	2002 FORD EXPLORER
Component	POWER TRAIN
Date of Incident	April 25, 2009
Date Filed	April 27, 2009
Mileage	120,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

WHILE PARKING MY 2002 EXPLORER, I WENT TO SHIFT IT INTO PARK AND FELT A 'POP'. THE GEAR SHIFTER COMPLETELY BROKE OFF IN MY HAND. LUCKILY IT DIDN'T SHIFT OUT OF PARK AND I WAS ABLE TO DRIVE IT TO A MECHANIC TO LOOK AT. HOWEVER THIS HAPPENED ON A SATURDAY, SO THERE WAS NO WAY TO GET IT FIXED. I DID SOME RESEARCH ONLINE AND FOUND THIS SEEMS TO BE A COMMON PROBLEM WITH THIS YEAR AND MODEL. I'M VERY UPSET THAT A PART SO CRITICAL IS MADE SO POORLY. I FEEL THAT THIS IS A MAJOR SAFETY CONCERN AND FEEL THAT FORD SHOULD DO SOMETHING ABOUT THE ISSUE. THIS IS GOING TO COST ME ALOT OF MONEY TO FIX....MONEY THAT I DON'T HAVE. THE QUOTE FROM MY LOCAL DEALERSHIP IS $1600 BECAUSE THEY HAVE TO REPLACE THE ENTIRE COLUMN! SO IN THE MEANTIME I'M STUCK AT HOME WITHOUT A RIDE. PLEASE LOOK INTO THIS ISSUE. THANK YOU. *TR

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