NHTSA Complaint #10266458 — 2004 TOYOTA HIGHLANDER

I AM THE OWNER OF A 2004 TOYOTA HIGHLANDER 2WD. THIS VEHICLE IS IN EXCELLENT CONDITION, LOW MILEAGE (ABOUT 40,000) AND HAS NEVER BEEN IN AN ACCIDENT. ON APRIL 19, THE VEHICLE STABILITY CONTROL/ANTI-SLIP BUZZER SOUNDED. THE ICON LIT ON THE DASHBOARD, AND THE VEHICLE STARTED TO BREAK AS IF THE CAR WAS SLIPPING. THE ROAD WAS DRY, OUR SPEED WAS EXTREMELY LOW (ABOUT 15MPH), AND THERE WAS NO REASON FOR THIS TO HAPPEN. THANKFULLY, WE WERE JUST OUT OF OUR DRIVEWAY AND COULD TURN SAFELY AROUND THOUGH THE PROBLEM PERSISTED. ON APRIL 20TH, WE PHONED TOYOTA OF KEENE TO MAKE AN APPOINTMENT TO BRING IN OUR VEHICLE. WE WEREN'T THRILLED WITH THE PROSPECT OF DRIVING UNDER THESE CONDITIONS, BUT FIGURED IF WE KEPT TO LOW SPEEDS WE SHOULD BE ABLE TO MAKE IT SAFELY. WE TOOK DOWN THE TOW COMPANY'S NUMBER JUST IN CASE. ON APRIL 21ST, MY HUSBAND SET OUT FOR THE APPOINTMENT FOR REPAIR IN KEENE. ABOUT 10 MILES FROM HOME, THE PROBLEM SUDDENLY WENT AWAY. THE SKID WARNING LIGHT WENT OUT AND THE VEHICLE STOPPED BREAKING AUTOMATICALLY. MY HUSBAND MADE IT THE REST OF THE WAY TO TOYOTA OF KEENE WITHOUT ANY ISSUES. AFTER A TEST DRIVE, THE TECHNICIAN STATED, 'THAT WAS THE SCARIEST TEST I'VE EVER EXPERIENCED,' AS THE PROBLEM HAD RETURNED WHILE HE WAS ON THE ROAD. BUT BY THE TIME HE RETURNED TO THE SHOP AND HOOKED UP THE CAR TO DIAGNOSTIC COMPUTERS, THE PROBLEM HAD AGAIN CEASED. TOYOTA OF KEENE HAS HAD MY VEHICLE SINCE APRIL 21ST, AND HAS BEEN UNABLE TO REPAIR IT OR OFFER ANY SOLUTION TO THIS ISSUE. THEY CLAIM THAT THEY CAN'T REPAIR IT IF THEY CAN'T REPLICATE THE PROBLEM WHILE THE VEHICLE IS HOOKED UP TO COMPUTERS. THOUGH I UNDERSTAND THIS EXPLANATION, IT DOES NOTHING FOR THE SAFETY OF MY FAMILY, AS WELL AS ANYONE ELSE ON THE ROAD. I CONTACTED THE TOYOTA COMPLAINT CENTER AND THEY OPENED UP A CASE NUMBER BUT WERE ESSENTIALLY USELESS IN ASSISTING ME. I DID SOME RESEARCH ON LINE AND FOUND A TECHNICAL SERVICE BULLETIN AS WELL AS CUSTOMER COMPLAINTS ABOUT THIS VERY ISSUE. *TR