NHTSA Complaint #10266400 — 2004 CHRYSLER PACIFICA

WHEN YOU STOP YOU HEAR AND FILL A LARGE CLANK AND THE ENGINE MOVING FORWARD. WE TOOK IT TO THE SHOP AND WAITED 2 MONTHS FOR THE FIRST MOTOR MOUNT TO BE ORDERED AND RECEIVED THERE WAS A NATIONAL BACKORDER. WHILE IN THE SHOP THEY DISCOVERED THE FRONT MOTOR MOUNT WAS NOW BAD. THIS TIME THERE IS 2600 ON NATIONAL BACK ORDER AND THIS TIME THERE IS NOT A TIME FRAME TO HAVE IT FIXED. I CALLED CHRYSLER AND THEY WILL NOT TALK TO ME BECAUSE I BOUGHT MY CAR USED IN 2006. CHRYSLER DOES NOT SHOW ME AS THE ORIGINAL OWNER. I AM DRIVING MY FAMILY IN A CAR THAT IS UN-SAFE. IF CHRYSLER KNOWS OF THE ISSUE THEN WHY ARE THEY NOT DOING ANYTHING TO HELP. ANY DEALER I CALL OR EMAIL TELLS ME THE SAME THING. THEY SAY THEY RECEIVE MANY CALLS A DAY ABOUT THE PART BUT THEY DON'T KNOW. YOU CAN PUT YOUR NAME ON THE LIST AND PAY FOR IT BUT CAN NOT GIVE YOU A TIME LINE TO GET IT FIXED. NOW MY WARRANTY IS UP DURING THIS WAIT. IT IS GOING ON 5 MONTHS NOW. *TR