NHTSA Complaint #10362843 — 2004 CHRYSLER PACIFICA

TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE ACCELERATOR PEDAL WOULD INTERMITTENTLY BECOME STUCK IN THE OPEN THROTTLE POSITION. WHEN THE FAILURE WOULD OCCUR, THE VEHICLE WOULD JERK VIOLENTLY BEFORE ACCELERATING AND STALLING. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR FACILITY WHERE THE INDEPENDENT MECHANIC DISCOVERED THAT ALL OF THE ENGINE MOUNTS WERE FRACTURED. THE ENGINE MOUNTS WERE REPLACED AT THE CONTACT'S EXPENSE. AFTER REPAIRS, THE FAILURE RECURRED SPORADICALLY AND THE ENGINE WOULD VIBRATE AND EXHIBIT AN UNUSUALLY LOUD RUMBLE. THE CONTACT WAS SITTING IDLE AT A GATED ENTRANCE. THE VEHICLE ABNORMALLY ACCELERATED UP TO 15 MPH AND CRASHED INTO THE GATE WHILE THE BRAKES WERE DEPRESSED. A POLICE REPORT WAS AVAILABLE. THE CONTACT WAS UNABLE TO DRIVE THE VEHICLE FROM THE SCENE AND THE VEHICLE WAS TOWED TO HER INSURANCE COMPANY'S LOT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS AWAITING A RESPONSE FROM THE MANUFACTURER. THE FAILURE MILEAGE WAS APPROXIMATLEY 85,000 AND CURRENT MILEAGE WAS 118,343.