NHTSA Complaint #10266098 — 2000 FORD TAURUS

I WAS DRIVING MY CAR IN THE GROCERY STORE PARKING LOT WHEN I HEARD A LOUD POP AND MY VEHICLE VEERED INTO A LARGE MOUND OF HARD SNOW WHICH BENT THE LOWER LEFT FRONT OF MY CAR. I HAD NO IDEA WHAT HAD HAPPENED THEN I BEGAN TO LOSE AIR IN MY TIRES AND I WOULD REPLACE THE AIR AT THE GAS STATION. ONE MORNING I CAME OUT AND MY LF TIRE WAS ON A COMPLETE FLAT,IT WAS REPLACED WITH THE DONUT AND TAKEN TO JUST TIRES FOR REPAIR. THEY CHECKED THE TIRES AND COULDN'T FIND ANYTHING WRONG WITH THE TIRE AND PUT IT BACK ON. FOR SOME REASON MY CAR JUST WASN'T DRIVING PROPERLY THE STEERING WAS OFF. AT ONE POINT MY STEERING WHEEL STARTED TO SHAKE AND I BEGAN TO LOSE AIR IN THE RF TIRE. I TOOK MY CAR TO A DIFFERENT SHOP AND THEY CHECKED IT AND COULDN'T DETERMINE WHY I WAS LOSING AIR BUT NOTICED MY INSIDE TREADS WERE WEARING TOO MUCH. WELL I TOOK MY CAR TO AN AUTO MECHANIC AND FOUND OUT THAT MY 2 FRONT SPRINGS ARE SAGGING REALLY BAD AND REQUESTED THAT I REPLACE WITH A FULL STRUT ASSEMBLY. MY REAR LEFT SPRING WAS BROKE AND SPRING ON RIGHT IS SAGGING BADLY. I DON'T UNDERSTAND HOW MY SUSPENSION IS DAMAGED SO I ONLY WORK 3 DAYS A WEEK LESS THAN 10 MILES AWAY CARRYING ONLY TWO PERSONS IN THE CAR. SOMETHING IS WRONG WITH THIS PICTURE, I PAID $962.00 FOR REPAIRS. I FEEL THAT THESE COIL SPRINGS ARE SUBSTANDARD AND DEFECTIVE AND THAT THE FRONT AS WELL AS REAR SHOULD BE REPAIRED BY FORD FOR FREE. THIS BROKEN SPRING COULD HAVE CAUSED ME A BLOW OUT ON THE EXPRESSWAY, I FEEL THAT I SHOULD BE REIMBURSED BECAUSE THIS EFFECTS YOUR BALL JOINTS AND TIE ROD ENDS OTHER COMPONENTS NECESSARY FOR SUSPENSION. *TR