NHTSA Complaint #10264937 — 2004 CHRYSLER PACIFICA

TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT HEARD A POPPING SOUND IN THE FRONT OF THE VEHICLE UNDERNEATH THE HOOD. THE DEALER COULD NOT DUPLICATE THE FAILURE. SHE HAD AN INDEPENDENT MECHANIC INSPECT THE VEHICLE AND IT WAS DISCOVERED THAT THE REAR MOTOR MOUNT TRANSMISSION WAS FRACTURED. THE DEALER STATED THAT THE PART NEEDED FOR THE REPAIR WAS ON NATIONAL BACK ORDER. THERE WERE 12,000 PARTS THAT WERE EXPECTED TO ARRIVE. THE CONTACT HAD BEEN WAITING TWO MONTHS FOR THE PART TO ARRIVE. CURRENTLY, THE PART HAS NOT YET ARRIVED AND IS STILL ON BACK ORDER. THE CURRENT AND FAILURE MILEAGES WERE LESS THAN 55,000.