NHTSA Complaint #10261602 — 2000 FORD TAURUS

I AM WRITING TO YOU ABOUT MY 2000 FORD TAURUS SES. I WAS DRIVING IT OUT OF A PARKING LOT WHEN A HEARD A LOUD CRACK AND NOISES FROM THE FRONT END OF MY CAR BECAME LOUD. I GOT OUT OF THE CAR AND FOUND MY FRONT LEFT COIL SPRING BROKEN. LUCKILY, I HAD PUT THE PROTECTIVE SHIELD ON MY CAR, SO SPRING BREAKING DID NOT CAUSE AN ACCIDENT OR A FLATTENED TIRE. THE CAR WAS TAKEN TO THE LOCAL FORD DEALER TO BE REPAIRED AS THE FRONT COIL SPRING COULD NOT BE LEFT BROKEN. WHEN THE CAR WAS AT THE DEALERSHIP, BOTH FRONT COILS SPRINGS WERE REPLACED UNDER THE RECALL WARRANTY, BUT THEN A PROBLEM HAPPENED THAT SINCE MY FRONT STRUTS WERE ORIGINAL, THEN WOULD NOT GO BACK IN AFTER THE COILS WERE REPLACED, WHICH THEN I HAD TO SPEND $200.00 TO GET NEW STRUTS BECAUSE OF THE COIL SPRINGS BREAKING ON THE FRONT ON MY CAR. THEN I GOT THE CAR BACK. I KEPT THINKING SOMETHING WAS NOT FEELING CORRECT ABOUT THE WAY THE CAR DROVE AND LOOKED. I SOON DISCOVERED THAT BOTH BACK SPRINGS HAD CRACKED AND WERE NOW BROKEN. THE CAR WAS TAKEN BACK TO THE DEALERSHIP AND I HAD TO PAY FOR THE BACK COIL SPRINGS TO BE REPLACED ON MY CAR. I FIND IT INTERESTING THAT THE FRONT ONES ARE COVERED, BUT THE BACK ONES ARE NOT ALTHOUGH THEY LOOK THE SAME ARE WERE THE ORIGINAL WITH THE CAR. LUCKILY NONE OF THE BROKEN COILS SPRINGS CAUSED AN ACCIDENT, BUT IT SEEMS LIKE AN ACCIDENT WAITING TO HAPPEN THAT 3 OF 4 SPRINGS BROKE IN JUST A FEW DAYS. THIS REALLY IS CONCERNING AND MAKES ME WORRIED ABOUT THE FUTURE OF THIS CAR AND ITS COILS SPRINGS. ALTHOUGH THEY HAVE ALL NOW BEEN REPLACED, AT NOT A CHEAP COST WHEN I TAKE INTO ACCOUNT PAYING FOR THE FRONT STRUTS AND NEW BACK SPRINGS IT REALLY ADDED UP AND MAKES ME WONDER HOW MANY MORE CARS LIKE MINE ARE OUT THERE THAT HAVE BROKEN SPRINGS OR ARE JUST A MOMENT AWAY FROM CRACKING INTO PIECES. I WAS LUCKY NONE OF MY TIRES WERE PUNCTURED AND THAT I WAS NOT DRIVING ON A ROAD WITH A HIGH SPEED LIMIT. THIS SEEMS VERY DANGEROUS TO ME. *TR