NHTSA Complaint #10260455 — 2002 FORD TAURUS

DRIVING A 2002 TAURUS WITH 64K MILES. WAS BACKING OUT OF THE DRIVEWAY WHEN I HEARD A NOISE AND POP AND FRONT LEFT END SANK DOWN. THOUGHT AT FIRST THAT I JUST HAD A FLAT TIRE. WHILE TRYING TO CHANGE THE TIRE, HAD DIFFICULTY REMOVING TIRE. FOUND THAT THE COIL SPRING BROKE AND SLICED INTO AND NEARLY ALL THE WAY AROUND MY TIRE. PUT ON SPARE AND CAREFULLY DROVE TO LOCAL STATION TO REPAIR COILS. THANKFULLY I WAS NOT DRIVING AT ANY GREAT SPEED WHEN THIS OCCURRED. CALLED DEALER AND THEY COULD FIND NO RECALL INFORMATION FOR 2002 TAURUS. CALLED FORD CUSTOMER SERVICE AND NO WARRANTIES, RECALLS, OR CUSTOMER SATISFACTION PROGRAMS AVAILABLE TO PROVIDE ASSISTANCE FOR THE REPAIR. REPLACEMENT COST FOR COILS, TIRES, AND ALIGNMENT WAS $750. *TR