NHTSA Complaint #10253556 — 2002 FORD TAURUS

WENT TO MOVE MY 2002 FORD TAURUS SES ON 12/31/08. HEARD A LOUD NOISE FROM THE FRONT OF THE CAR AND WENT TO INSPECT IT. I FOUND BOTH FRONT TIRES FLAT. I CALLED AAA TO HAVE THE CAR TOWED AND THE OPERATOR JACKED THE CAR UP AND FOUND THAT BOTH FRONT COIL SPRINGS HAD BROKEN IN HALF AND PUNCTURED THE TIRES. HE THOUGHT THERE MIGHT BE A RECALL ON THIS ITEM. I CALLED FORD CUSTOMER SERVICE CENTER AND THEY EXPLAINED THAT THERE WAS A RECALL FOR THE 1999-2001 MODEL YEARS BUT NOT FOR 2002. I ASKED WHY NOT, SINCE THE PROBLEM OBVIOUSLY STILL EXISTS AND I WAS LUCKY IT HAPPENED IN MY DRIVEWAY, INSTEAD OF DURING MY NORMAL 50 MILE COMMUTE TO WORK. THE ONLY THING THEY SAID WAS THAT I SHOULD GET IT CHECKED BY A FORD TECHNICIAN SO THEY CAN DETERMINE THE CAUSE OF THE PROBLEM. I SAID THE CAUSE IS OBVIOUS - THEY ARE STILL USING FAULTY COIL SPRINGS IN THEIR CARS AND HAVE BEEN FOR A LONG TIME. NO SATISFACTION. FROM WHAT I HAVE READ, THIS IS A COMMONLY OCCURRING PROBLEM AND I HOPE THAT YOU WILL TAKE THE ACTION NECESSARY TO FORCE FORD TO FIX THIS RECURRING PROBLEM. *TR