NHTSA Complaint #10250233 — 2003 MERCURY SABLE

TL*THE CONTACT OWNS A 2003 MERCURY SABLE. WHILE DRIVING 25 MPH IN SLEETING CONDITIONS, COMING TO A STOP LIGHT THE CONTACT NOTICED THAT THE HEATER WAS GETTING COLDER. THE HEATER WAS SET AT 78 DEGREES AT THE TIME OF THE FAILURE AND, AS A RESULT, THE FRONT AND REAR GLASS FOGGED. THE CONTACT WAS UNABLE TO SEE THROUGH THE GLASS AND THE DEFROSTER WOULD NOT CLEAR THE GLASS. THE CONTACT HAD TO DRIVE AND CLEAN THE WINDSHIELD WITH A CLOTH IN ORDER TO VIEW THE ROAD. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP FOR INSPECTION AND THEY STATED THAT THE COIL WAS FILLED WITH WATER, WHICH CAUSED THE HEATER TO FAIL. THEY FURTHER STATED THAT IT WAS DUE TO A MANUFACTURER DEFECT. THE VEHICLE IS CURRENTLY BEING REPAIRED BY A LOCAL REPAIR SHOP AT THE COST OF $500. THE DEALER HAS NOT BEEN NOTIFIED. THE CONTACT IS IN THE PROCESS OF NOTIFYING THE MANUFACTURER. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 17,800 AND CURRENT MILEAGE WAS 18,175. UPDATED 12/17/08. *LJ