NHTSA Complaint #10249932 — 2002 FORD EXPLORER STRUCTURE

Complaint Details

ODI Number	10249932
Vehicle	2002 FORD EXPLORER
Component	STRUCTURE
Date of Incident	October 20, 2008
Date Filed	November 26, 2008
Mileage	80,000 miles
Crash	No
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	No
State	ME

Consumer Description

TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHEN HE LIFTED THE LIFTGATE ON THE REAR OF THE VEHICLE, IT WOULD ONLY HOLD FOR A FEW SECONDS BEFORE COMING BACK DOWN. THE FAILURE OCCURRED ON SEVERAL OCCASIONS, ONE OF WHICH INJURED THE CONTACT'S BACK. THE MANUFACTURER STATED THAT THEY WOULD NOT ASSIST WITH THE REPAIRS BECAUSE THE FAILURE WAS NOT DEEMED AS A SAFETY RELATED DEFECT. THE FAILURE MILEAGE WAS 80,000 AND CURRENT MILEAGE WAS 93,000.

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