NHTSA Complaint #10546673 — 2002 FORD EXPLORER STRUCTURE:BODY

Complaint Details

ODI Number	10546673
Vehicle	2002 FORD EXPLORER
Component	STRUCTURE:BODY
Date of Incident	July 24, 2013
Date Filed	October 3, 2013
Mileage	150,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NH

Consumer Description

THE LIFTGATE HINGE FRACTURED ALLOWING THE GLASS TO FALL NEARLY BREAKING MY HAND. THIS HINGE WAS RECALLED BY NHTSA CAMPAIGN ID NUMBER 04V442000 / FORD RECALL NO. 04S20. IN CONTACTING CUSTOMER SERVICE TONIGHT ON A FORD TRANSMISSION ISSUE, I DISCOVERED THE PREVIOUS HINGE RECALL AND THEY INDICATED THAT HINGE HAD BEEN REPLACE ONCE IN 2004 AND IT WAS MY BAD LUCK THAT IT FAILED A SECOND TIME. THEY WOULD MAKE NO RESTITUTION FOR THE FAILED PART. IT IS UNCONSCIONABLE THAT THEY WOULD HAVE THE SAME ISSUE AS A PREVIOUS RECALL AND NOT CORRECT THE ISSUE AGAIN. IT IS CLEARLY A SERIOUS SAFETY HAZARD THEY SHOULD ADDRESS, REIMBURSE ME FOR THE PART I PURCHASED THROUGH FORD AND REPLACE THE OTHER HINGE BEFORE IT ALSO FAILS AND HURTS SOMEONE. *TR

Related Complaints for the 2002 FORD EXPLORER

Other STRUCTURE:BODY Complaints

#11672158 — July 9, 2025 — September 2, 2023 at about 6 pm I pulled over to grab a couple water bottles from the rear of my 2002 Ford Explorer S...

#11325882 — May 25, 2020 — SUMMER,SPRING WEATHER, ALL FOUR, CLEAR, GLASS WINDOWS DO NOT SLIDE UP OR DOWN THROUGH ITS' POWER BUTTON, ELECTRONICALLY.

#11269990 — October 21, 2019 — TL* THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT HEARD AN ABNORMAL RATTLING ...

#11118034 — August 6, 2018 — THE REAR WINDOW EXPLODED. IT WAS UNOCCUPIED PARKED IN THE CARPORT.

#11090795 — April 28, 2018 — REAR HATCH PANEL APPLIQUE CRACKED FOR NO APPARENT REASON

Recent Complaints for the 2002 FORD EXPLORER

#11672158 — UNKNOWN OR OTHER — July 9, 2025 — September 2, 2023 at about 6 pm I pulled over to grab a couple water bottles from the rear of my 2002 Ford Explorer S...

#11594472 — AIR BAGS — June 14, 2024 — The contact owns a 2002 Ford Explorer. The contact stated that while her fiancé was driving 45 MPH, the driver’s side...

#11557714 — ENGINE — November 30, 2023 — The contact owns a 2002 Ford Explorer. The contact stated while driving 45 MPH, the vehicle shut off. The contact was...

#11483635 — ENGINE — September 9, 2022 — The contact owns a 2002 Ford Explorer. The contact stated that the steering wheel intermittently seized while driving...

#11483635 — STEERING — September 9, 2022 — The contact owns a 2002 Ford Explorer. The contact stated that the steering wheel intermittently seized while driving...