NHTSA Complaint #10243069 — 2007 FORD FOCUS

YEAR OF VEHICLE: 2007 MAKE: FORD MODEL: FOCUS SE DATE OF PURCHASE: JULY 2007 SELLING/: SPREEN HONDA ODOMETER @ PURCHASING: 24,900 CURRENT MILEAGE: 49,000 PROBLEM(S) WITH THE FOLLOWING: TRANSMISSION - REPAIR ATTEMPTS: SRS/AIRBAG LAMP - REPAIR ATTEMPTS: STEERING SHAKE/VIBRATION - REPAIR ATTEMPTS: SEAT BELT REPAIR/REPLACEMENT - REPAIR ATTEMPTS: AIR BAG LIGHT IS BACK ON AGAIN IN THE 'ON' POSITION - MULTIPLE REPAIR ATTEMPTS: COMPLAINT TO DEALER: YES. CLD SPREEN HONDA SPOKE TO OWNER WHO SENT ME TO A SALESMAN. THE NEXT TIME I RETURNED IT TO FRITZ DEALERSHIP (SINCE THEY DID ORIG WORK), FOR SAME PROBS & I WAS TOLD I WOULDN'T GET A COURTESY CAR AND THEY HAD NO IDEA HOW LONG IT WOULD TAKE FOR REPAIRS. THE INTERIOR AIRBAG LIGHT WAS IN THE 'ON' POSITION, THE TRANSMISSION BEGAN SLIPPING, THE FRONT END WAS SHAKING LIKE BEFORE. CAR WAS RETURNED THE 2ND TIME FOR THE SAME PROBLEMS. I WAS TOLD IT WAS DEFECTIVE PARTS & HAD TO BE ORDERED. NO COURTESY CAR THIS TIME LIKE THE FIRST TIME SO I WAS STRANDED (I'M DISABLED AND ND TRANS). THE CAR IS FALLING APART LITTLE BY LITTLE WITH THE BACK DOOR HANDLE BROKEN COMPLETELY. THE SELLER (SPREEN HONDA) SAID I WOULD HV TO GET A NEW LOAN ON A NEW VEHICLE INSTEAD OF 'EXCHANGING VEHICLES' AS PROMISED IN MY CONVERSATIONS WITH THE OWNER, AT SPREEN HONDA, PLACE OF PURCHASE. I REFUSED THIS 'HUSTLE' BECAUSE THIS WAS NOT WHAT I WAS TOLD OVER THE PHONE, BUT AFTER 2ND SET OF REPAIRS, THE CAR WOULD BE REPLACED...NOT ME PURCHASE ANOTHER CAR AND GIVE UP ANOTHER DOWN PAYMENT! I DIDN'T AGREE TO THIS AND WALKED OUT. THIS CAR HAS BEEN UNDER REPAIR FOR WEEKS OFF/ON FOR THE SAME OR SIMILAR PROBLEM I.E., THE TRANSMISSION FIRST REPAIR WAS ONLY A FEW MONTHS AFTER PURCHASE, ALONG WITH FRONT END SHAKING. I WAS GIVEN A COURTESY CAR WHILE REPAIRS WE DONE W/OUT THE 1ST TIME, BUT NOT THE 2ND. I WAS TOLD MY CAR HAD A 'DEFECTIVE PART' & HAD ORDERED IT. THE CAR HAS BEEN RETURNED AGAIN FOR SAME PROBS MENTIONED ABOVE. AIRBAG LIGHT IS BK ON AGAIN AND TRANSMISSION SLIP. *TR