NHTSA Complaint #11596456 — 2007 FORD FOCUS

The contact owns a 2007 Ford Focus. The contact stated that on several occasions while driving at an undisclosed speed and turning, the steering wheel became stiff, and the contact heard scraping sounds emanating from the engine compartment. The vehicle was taken to the residence and inspected. The contact observed condensation on top of the power steering pump and the ground underneath the vehicle. The vehicle was inspected, and a power steering fluid was added to the vehicle. The vehicle was then taken to three independent mechanics where it was diagnosed twice that the power steering pump needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 198,000.