NHTSA Complaint #10240650 — 2000 DODGE DURANGO SUSPENSION:FRONT

Complaint Details

ODI Number	10240650
Vehicle	2000 DODGE DURANGO
Component	SUSPENSION:FRONT
Date of Incident	August 1, 2007
Date Filed	September 2, 2008
Mileage	100,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

TL*THE CONTACT OWNS A 2000 DODGE DURANGO. IN AUGUST OF 2007, THE CONTACT HEARD AN UNFAMILIAR NOISE COMING FROM THE FRONT PASSENGER SIDE OF THE VEHICLE. SHE NOTICED THAT THE FRONT PASSENGER SIDE TIRE WAS WEARING FASTER THAN NORMAL AND HAD TO BE REPLACED TWICE. BETWEEN SEPTEMBER OF 2007 AND AUGUST OF 2008, THE NOISE INTENSIFIED. THE DEALER STATED THAT THE FRONT PASSENGER SIDE BALL JOINT WAS THE CAUSE OF THE FAILURE. THE MANUFACTURER STATED THAT HER VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 04V596000 (SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT). THE FAILURE MILEAGE WAS 100,000 AND CURRENT MILEAGE WAS 118,000.

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