NHTSA Complaint #10238055 — 2002 MERCURY MOUNTAINEER POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10238055
Vehicle	2002 MERCURY MOUNTAINEER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	August 13, 2008
Date Filed	August 13, 2008
Mileage	66,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

2002 MERCURY MOUNTAINEER. THE TRANSMISSION WENT OUT AT 66000 MILE AND 1 MONTH AFTER EXTENDED WARRANTY. CALLED FORD COSTUMER ASSISTANCE CENTER AND THE PERSON SAID SHE HAS NEVER HEARD OF THIS PROBLEM. WENT ON-LINE (EDMUNDS.COM, CARSURVEY.ORG, ETC. AND SAW ONE AFTER ANOTHER COMPLAINTS ABOUT EXACT SAME PROBLEM. THE CHECK TRANSMISSION WARNING LIGHT FIRST WENT ON AT 59000 MILE (STILL UNDER WARRANTY). BUT I READ THE MANUAL FIRST BEFORE TAKING IT TO DEALER. THE MANUAL STATED SUV WAS UP FOR FLASHING THE TRANSMISSION FLUID AT 60000 MILES. FLUSHED THE FLUID AND WARNING LIGHT WENT AWAY. SIX MONTHS LATER TRANSMISSION WARNING LIGHT IS BACK (WARRANTY HAS JUST EXPIRED). FOUND OUT THERE IS A RECALL ON THE SAME TRANSMISSION ON THE EXPLORER BUT THE MOUNTAINEER (WHICH IS SAME TRUCK WITH DIFFERENT BRANDING) DOES NOT. SO WHY IS THIS THE CASE? LUCKILY FOR ME I WAS NOT IN THE FREEWAY WENT THE TRANSMISSION WENT OUT. *TR

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