NHTSA Complaint #10413804 — 2002 MERCURY MOUNTAINEER POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10413804
Vehicle	2002 MERCURY MOUNTAINEER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	February 13, 2011
Date Filed	July 20, 2011
Mileage	75,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT STATED THE VEHICLE HAD A VERY HARD SHIFT FOR A FEW MONTHS. WHILE DRIVING THE TRANSMISSION FAILED AND THE OVERDRIVE LIGHT CAME ON PRIOR TO THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES SINCE IT WAS PURCHASED AND WAS ALWAYS TOLD THAT NOTHING WAS WRONG WITH THE TRANSMISSION. THE DEALER RECENTLY STATED THERE WAS A BLOW HOLE AT THE BOTTOM OF THE TRANSMISSION AND THE HOLE EXPANDED WHICH CAUSED THE FAILURE. THE DEALER TOLD THE CONTACT THERE WAS A REPAIR KIT THAT COULD BE USED, BUT NOT UNTIL THE TRANSMISSION FAILED COMPLETELY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN, BUT THE CURRENT MILEAGE WAS 75,000. UPDATED 10/18/11*LJ UPDATED 3/22/12 *CN UPDATED 8/11/12

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