NHTSA Complaint #10234095 — 2003 HONDA PILOT

ON OR A FEW DAYS PRIOR TO MARCH 13,2008 I WAS LEFT THE PARKING LOT OF AN AREA BUSINESS, UPON PULLING OUT ONTO THE ROAD MARCH 13,2008 HEADLIGHTS FAILED WHEN PULLING OUT OF STORE PARKING LOT REPLACED BOTH HEADLIGHT BULBS, FUSES&RELAYS LOW BEAMS INOPERABLE HIGH BEAMS STILL WORKED DROVE HOME WITH INOPERABLE HEADLIGHTS MARCH 14,2008 PURCHASED REPLACEMENT HEADLIGHT SWITCH FROM A HONDA DEALER MARCH 15,2008 FOUND MELTED WIRE / HARNESS CONNECTOR AND CONTACTED HONDA DEALER FOR RECALL/BULLETIN INFORMATION PICKED UP COPY OF BULLETIN NUMBER 07-027 DATED MAY 12,2007,WHICH CITES "HARNESS MAY HAVE BEEN MISROUTED" MARCH 17,2008 CONTACTED HONDA CUSTOMER SERVICE,REQUESTED GOODWILL CONSIDERATION-WAS DIRECTED TO HAVE A HONDA DEALER PERFORM DIAGNOSTIC AND SUBMIT FORM TO DISTRICT SERVICE MANAGER MARCH 19,2008 TOOK VEHICLE TO HONDA DEALER TO PERFORM SRS SAFETY RECALL,AND TO DIAGNOSE THE HEADLIGHT PRIOR TO MAY 12,2008 WAS TOLD TECH DID NOT CHECK HEADLIGHT PROBLEM ON MARCH 19,2008 MAY 12,2008 IN FRUSTRATION, TOOK VEHICLE BACK TO HONDA DEALER TO PERFORM REPAIRS, PAID $3147 FOR THE PART,AND $9074 FOR THE REPAIR DEALER RETURNED THE HEADLIGHT SWITCH,BUT KEPT THE MELTED CONNECTOR AND WIRE JUNE 20,2008 RETURNED VEHICLE TO HONDA DEALER FOR SAME PROBLEM,THEY SAID HEADLIGHT SOCKETS WERE UNPLUGGED AND WERE WORKING FINE JUNE 20,2008 RETURNED VEHICLE TO HONDA DEALER,INFORMED THEM THE LIGHTS STILL DID NOT WORK,THEY REPLACED THE MELTED WIRE AND HEADLIGHT SWITCH SOCKET AGAIN DEALER KEPT MELTED WIRES AND CONNECTOR AND SUGGESTED I WOULD HAVE TO PAY IF THE PROBLEM HAPPENED AGAIN PROBLEM OCCURRED IN 5 WEEK INTERVALS CAUSING ME TO DRIVE AT NIGHT WITH HIGH BEAMS OR NO HEADLIGHTS-CREATING AN UNSAFE CONDITION I GENERALLY DO NOT USE MY HEADLIGHTS ANYMORE CONSIDERING THE COSTS TO REPAIR THEM,AND THE POTENTIAL FIRE AND ENTRAPMENT HAZARDS COPIES OF RELATED REPAIR WORK ORDERS,RECEIPTS,AND THE SERVICE BULLETIN ARE ALL AVAILABLE UPON REQUEST. *TR