NHTSA Complaint #10233043 — 2000 FORD TAURUS

I HAVE A 2000 FORD TAURUS, APPROXIMATELY 2 YEARS AGO THE FRONT SPRING BROKE AND WENT THROUGH THE TIRE, THANK GOD IT HAPPENED IN THE DRIVE WAY NOT THE HIGHWAY. IT WAS REPLACED UNDER A RECALL. I ASSUMED THEY REPLACED ALL SPRINGS AS IF THERE IS A STRESS RELIEF PROBLEM IT WOULD BE IN ALL SPRINGS. I CALLED THE FORD DEALERSHIP THAT REPLACED THE BROKEN SPRING AND TOLD THEM THAT BOTH REAR SPRINGS ARE BROKEN AND IF THEY REPLACED THEM PREVIOUSLY. THEY TOLD ME NO, THE REAR SPRINGS ARE NOT COVERED UNDER THE RECALL, HE ALSO STATED THAT HE HAD BEEN INUNDATED WITH CONSUMERS WITH THE REAR SPRINGS BROKEN BUT FORD REFUSES TO FIX THEM. HE STATED I WOULD HAVE TO REPLACE THEM MYSELF AT APPROXIMATELY $400. THE VEHICLE IS NEARLY UNDRIVEABLE AND A SAFETY HAZARD TO THE DRIVER AND OTHERS ON THE ROAD THE WAY IT IS. HOW CAN FORD, KNOWING THE SPRINGS ARE BAD (RECALL ON FRONT SPRINGS) AND IT BEING A SAFETY HAZARD AND REFUSE TO REPAIR THE BROKEN SPRINGS. FORD CONSUMER HOTLINE TOLD ME, ONLY THE FRONT IS COVERED AND WOULD NOT TELL ME WHY THE REAR ARE NOT. IT IS DANGEROUS, HOWEVER I HAVE NO CHOICE BUT TO DRIVE IT THIS WAY SINCE I DO NOT HAVE $400 +/- TO GET THEM FIXED. NO WONDER THEY ARE DOWN 28% IN SALES. *TR