NHTSA Complaint #10232796 — 2002 FORD TAURUS

DRIVING HOME FOR A LUNCH BREAK, AND AS I AM DRIVING IT SOUNDS/FEELS LIKE SOMETHING SNAPS I LOST CONTROL OF MY CAR HIT A TREE. GOT OUT OF VEHICLE AND NOTICED THE PASSENGER SIDE FRONT TIRE LOOKED SHREDDED. ONCE TOW AGENCY ARRIVED THEY NOTICED THE FRONT COIL HAD BROKE WHICH WAS THE CAUSE OF THE TIRE BEING SHREDDED. MY VEH IS NOW IN REPAIR AND NEEDING A NEW FRONT COIL. *TR PHONE INTERVIEW UPDATES (JULY 9, 2008): THE CONSUMER SAID THAT IT WAS A CLEAR DAY, THE ROAD WAS DRY AND THERE WAS VERY LITTLE TRAFFIC. SHE WAS TRAVELING AT ABOUT 40 TO 45 MPH ON THE LEFT OF TWO NORTH BOUND LANES. SUDDENLY A CORNER OF THE FRONT OF THE VEHICLE DROPPED AND THE VEHICLE SPUN COUNTER-CLOCKWISE ABOUT 90 DEGREES CROSSING THE TWO SOUTH BOUND LANES, HOPPED OVER THE CURVE (ROUNDED CORNER) AND STRUCK A TREE. THE CONSUMER SAID THAT SHE PAID $900 TO REPLACE THE RIGHT FRONT FENDER. THE CONSUMER INDICATED THAT SHE HAD NO TIME TO REACT TO PREVENT THE CRASH WHEN THE FRONT COIL SPRING BROKE ON HER VEHICLE.