NHTSA Complaint #10232460 — 2002 FORD TAURUS

MY HUSBAND WAS DRIVING HOME FROM WORK TODAY TRAVELING AT 60MPH WHEN THE LEFT FRONT COIL SPRING BROKE. HE SAID HE HEARD A LOUD NOISE THEN FOLLOWED RUBBING AND MORE LOUD NOISES. HE ALSO SAID THAT HE COULD FEEL THE CAR PULLING INTO ON COMING TRAFFIC WHEN THIS HAPPENED. HE PULLED THE CAR OVER TO FIND OUT WHAT HAPPENED AND HE NOTICED THAT THE SPRING WAS BUSTED. HE THEN HAD TO CALL AAA AND HAVE THE CAR TOWED. THE VEHICLE IS A 2002 TAURUS WITH AROUND 64000 MILES. THIS IS UNACCEPTABLE AND SOMETHING NEEDS TO BE DONE ABOUT THIS SO CALLED SPRING PROBLEM. WE FEEL THAT THIS SHOULD BE COVERED BY FORD ESPECIALLY SINCE WE HAD TO PAY FOR NEW SPRINGS ON MY 2001 TAURUS ABOUT TWO WEEKS AGO. WHEN WE CONTACTED THE DEALERSHIP THEY SAID THE CAR WASN'T COVERED UNDER THE COIL SPRING RECALL AND THAT WE WOULD HAVE TO PAY FOR THE REPAIR. WHY ISN'T THIS PARTICULAR CAR UNDER THE RECALL AND OUR '01 TAURUS IS? THIS CAR WAS MADE IN 2001 AND WE PURCHASED IT NEW IN 2002. I AM LOOKING FOR ANSWERS AND IM NOT HAVING ANY LUCK GETTING ANY STRAIGHT ONES. I THINK ALL THESE CARS WITH THESE PARTICULAR SPRINGS SHOULD BE RECALLED EVEN IF ITS THE REAR SPRINGS ALSO. IM AFRAID TO DRIVE THE TAURUS NOW. MY FAMILY DOESN'T FEEL SAFE AT ALL TRAVELING IN THEM AND NEITHER DO I. THIS IS AGAIN A MAJOR SAFETY ISSUE AND I HOPE THAT YOU RECALL THESE VEHICLES SO NO ONE ELSE HAS TO GO THROUGH WHAT MY HUSBAND HAD TO GO THROUGH. HE ALSO SAID THAT THE FRONT END IS NOW LOWER AND THE FENDER IS RUBBING SINCE THE SPRING BROKE. *TR