NHTSA Complaint #10232329 — 2002 FORD TAURUS

MY DAUGHTER WAS DRIVING MY 2002 FORD TAURUS TO THE STORE & FELT THE TIRE GOING FLAT. SHE STOPPED TO PUT AIR INTO THE TIRE, & THE TIRE WOULD NOT HOLD THE AIR SO SHE CALLED ME. WHEN I GOT THERE I TRIED TO PUT THE JACK UNDER THE TIRE TO SEE WHAT THE PROBLEM WAS & I COULDN'T EVEN GET THE JACK UNDER THE CAR. WITH SOME ADDITIONAL HELP I DID FINALLY GET A JACK UNDER & GOT THE TIRE OFF TO SEE A HUGE TEAR IN IT. I THEN NOTICED THE BROKEN COIL SPRING. I CONTACTED FORD ABOUT THE BROKEN COIL SPRING BECAUSE I HAD AN OLDER TAURUS THAT FORD HAD RECALLED FOR THE DEFECTIVE COIL SPRINGS. ALL THE FORD GARAGES SAID THAT THEIR COMPUTERS WERE DOWN & I WOULD HAVE TO CALL THEM BACK. I CONTACTED THE GARAGE AT THE DEALER THAT I PURCHASED THE CAR FROM FOR A REPAIR & THEY CHECKED WITH FORD & SAID THAT THERE WERE NO RECALLS ON THAT YEAR. I GOT THE FRONT COIL SPRING REPLACED ALONG WITH THE STRUT THAT WAS BROKEN IN THE PROCESS OF THE SPRING BREAKING & AS THE DEALER WAS CHECKING THE CAR THEY SAID THAT THE REAR COIL SPRING WAS ALSO BROKEN SO I HAD THEM REPLACE THAT ALONG WITH THE STRUT. I HAVE TALKED TO A FEW OTHER TAURUS OWNERS WHO HAVE HAD THIS PROBLEM ALSO. WHY HAS FORD NEVER FIXED THIS PROBLEM? IS IT GOING TO TAKE A LARGE NUMBER OF PEOPLE GETTING FATALLY INJURED OR KILLED BEFORE SOMETHING IS DONE ABOUT THIS? *TR