NHTSA Complaint #10232273 — 2002 MERCURY MOUNTAINEER POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10232273
Vehicle	2002 MERCURY MOUNTAINEER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	May 31, 2008
Date Filed	June 25, 2008
Mileage	75,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

IN MY 2002 MERCURY MOUNTAINEER (75K MILES), THE TRANSMISSION PUMP SUDDENLY FAILED, LUCKILY THE CAR WAS PARKED AT HOME WHEN WE NOTICED THE ISSUE. THE FORD DEALERSHIP WANTS $1500 TO REPLACE THE PUMP SINCE THEY HAVE TO TEAR APART THE TRANSMISSION TO GET TO THE PUMP. ACCORDING THE TECHNICIAN, THE TRANSMISSION HAS NO SIGNS OF ANY PROBLEMS (NO METAL SHAVINGS, FLUID LOOKS GREAT, NO WEAR). FORD STATED THE VEHICLE WAS TOO OLD AND HAD TOO MANY MILES FOR FORD TO TAKE ANY KIND OF RESPONSIBILITY. FORD STATED IT WAS OUTSIDE THEIR 3 YR / 36,000 MILE RESPONSIBILITY. FORD WILL DO NOTHING. 1. NONE, ONE DAY I WENT TO DRIVE THE VEHICLE AND EVERY GEAR I SHIFT TO ACTED LIKE IT WAS IN NEUTRAL. 2. THE PUMP FAILURE HAPPENED ONCE, THEN NEEDED TOWED TO THE DEALER FOR REPAIR. 3. THE TRANSMISSION PUMP WAS REBUILT (PARTS - $200, LABOR - $1300). *TR

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