NHTSA Complaint #10228027 — 2004 TOYOTA MATRIX

STRUCTURE:BODY:DOOR issue reported to NHTSA

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2 Injuries

Complaint Details

ODI Number	10228027
Vehicle	2004 TOYOTA MATRIX
Component	STRUCTURE:BODY:DOOR
Date of Incident	June 25, 2006
Date Filed	May 16, 2008
Mileage	N/A miles
Crash	No
Fire	No
Injuries	2
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

2004 TOYOTA MATRIX - WINDOWS, DOOR HANDLES AND SURGING ELECTRIC WINDOWS RATTLE, GRIND AND POP. DEALER COULD NOT ADDRESS PROBLEM. EVENTUALLY THE WINDOW FELL OUT. ENGINE SURGES WHILE STOPPED AT LIGHT OR IN TRAFFIC. DEALER COULD NOT ADDRESS PROBLEM. THE DOOR HANDLES HAVE A "METALLIC" FINISH THAT PEELS AWAY. OCCUPANTS HAVE CUT THEIR FINGERS ON THE EDGE OF METAL/PLASTIC THAT WAS COMING AWAY. EVENTUALLY GOT WORSE TO WHERE YOU COULD SEE THE WHITE PLASTIC HANDLE UNDERNEATH SO I PEELED AWAY THE REMAINING SHARP EDGES AND CAUTION OCCUPANTS. DEALER OFFERED TO REPAIR AT MY EXPENSE. CONTACTED THE TOYOTA CUSTOMER SERVICE EXPERIENCE CENTER AND WAS REFERRED BACK TO A DEALER. *TR

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