NHTSA Complaint #10226201 — 2004 DODGE DURANGO

2004 DODGE DURANGO WITH A RECALL REPAIR. CONSUMER STATES THAT AFTER THE RECALL WORK WAS DONE THE MECHANIC INFORMED HER THE DRIVER DOOR WAS DIFFICULT TO OPEN. SHE TOLD HIM NOT TO FIX IT, AND THAT THERE WAS NOTHING WRONG WITH IT. *KB WHEN THE CONSUMER RETRIEVED HER KEYS, SHE SOON DISCOVERED SHE COULD NOT OPEN THE DOOR WITH THE KEYS OR BY USING THE KEYLESS ENTRY. THE CONSUMER STATED THERE WERE NO LIGHTS ON THE CONTROL PANEL. THE CONSUMER STATED THE DEALER DAMAGED HER TRUCK WHILE THEY WERE FIXING THE RECALL FOR THE INSTRUMENT PANEL. THE DEALER DID ADMIT THEY HAD TO TAKE THE INSTRUMENT PANEL APART TO REPLACE A PART.*JB